Product Consultant – Plumbing, Glass & Mirror, Fireplace
Position Type: Full-time
Position Overview:
Our client is seeking a Product Consultant to guide customers through product selection, technical considerations, and quoting within their assigned product category. This senior, customer-facing role combines product knowledge, consultative sales, and careful order coordination to provide a smooth experience from the initial conversation through quote delivery and order execution. Product Consultants are responsible for accurate estimates and quotes, clear communication, and thorough handoffs. They work closely with Design Center leadership, Coordinators, Outside Sales, vendors, and operations teams to keep customer projects moving.
Key Responsibilities
Client Engagement & Sales:
Identify customer needs through active listening and thoughtful questions.
Guide customers through product options, compatibility, design considerations, and general installation requirements.
Prepare accurate quotes, estimates, and special-order documentation within established turnaround times.
Provide attentive, personalized service that meets Design Center standards.
Product Expertise:
Maintain a thorough understanding of assigned product categories, including specifications, options, limitations, and lead times.
Accurately interpret drawings, measurements, and technical documents.
Stay informed about vendor offerings, product updates, and industry trends.
Explain technical information clearly so customers can make informed decisions.
Operational Excellence:
Process quotes, estimates, and orders accurately, including pricing, quantities, specifications, and supporting documentation.
Review vendor requirements before submitting orders to help prevent errors, rework, and delays.
Coordinate with purchasing, warehouse, fabrication, and installation teams as needed.
Assist with inventory checks, sample management, and returns when applicable.
Keep showroom displays accurate, clean, and visually appealing.
Cross-Functional Collaboration:
Work with the Design Center Coordinator to ensure smooth customer handoffs and follow-up.
Partner with Outside Sales on leads, product selections, and project transitions.
Communicate promptly when information is incomplete or additional details are needed.
Provide support across product categories during busy periods or coverage gaps.
Problem Solving & Issue Resolution:
Address product questions, order discrepancies, and technical issues promptly and professionally.
Work with vendors and internal teams to resolve problems.
Keep customers informed about timelines, changes, and order status.
Qualifications & Experience:
Experience in customer-facing sales or consulting within building materials, home products, or a related industry.
Strong technical aptitude and the ability to interpret product specifications and documentation.
Excellent communication and organizational skills.
Close attention to detail and a commitment to accuracy.
Comfort working in a fast-paced, consultative showroom environment.
Willingness to expand product knowledge and support teammates as needed.
Success Traits:
Confident, knowledgeable, and approachable.
Detail-oriented with consistent follow-through.
Collaborative and willing to support the team.
Focused on customer service and accurate execution.
Accountable for work from initial inquiry through completion.
Benefits:
Medical, dental, and vision insurance.
Employer-paid basic employee life and AD&D insurance.
Employer-paid long-term disability insurance.
Flexible spending accounts.
Voluntary short-term disability insurance.
Voluntary life and AD&D insurance.
Voluntary accident insurance.
Voluntary critical illness insurance.
Equal Employment Opportunity:
Our client is an equal opportunity employer committed to creating an associate experience that supports growth, development, and purpose.
Physical Demands:
The physical demands below represent those required to perform the essential functions of this position. The employee is regularly required to speak and hear, and frequently required to sit for extended periods, stand, walk, climb stairs, use hands to handle or feel, and reach with hands and arms. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Expected Hours of WorkThis is a full-time position. Overtime may be required based on business needs. Other DutiesThis description outlines the primary responsibilities of the position. Duties and responsibilities may change at any time, with or without notice. Privacy NoticeAs part of the recruitment process, applicants may be asked to provide personal information, including resumes, contact details, and professional experience. This information will be used for recruitment and hiring purposes in accordance with applicable privacy policies and data protection requirements. For details about how your information is collected, stored, or shared, or to request withdrawal of consent, please contact your recruiting representative.
