Customer Service Representative Responsible for all Customer Service activities in support of both the Brand and Generics divisions under the leadership of the Customer Service Manager.
Essential Duties and Responsibilities:- Oversight on the Order Management Process and develop key relationships at our 3PL partner with respect to Customer Shipments/Deliveries
- Provide customer support where needed and ensure responses are timely. Follows up with customer to see that complaint was satisfactorily resolved as necessary.
- Answering phones and keeping a detailed log of consumer questions / complaints that are transferred to medical.
- Ensure unsurpassed quality service to customers.
- Interact with all levels of Internal Management and actively participate in meetings when required.
- Have a detailed working knowledge of employee job responsibilities, system capabilities and limitations.
- Understanding and compliance of department processes, procedures and policies
- Ensure pricing problems are properly directed /researched/resolved in timely manner
- Assist in Order Allocation Process and Backorder Management
- Support Sales/Marketing, Contracts and Pricing to ensure execution of all promotions, pricing offers
- Qualification Requirements
- Associate degree in Business, related field or equivalent Customer Service related experience.3 to 5 years related experience and/or training preferred, or equivalent combination of education and experience.
- Experience in Pharmaceutical Industry is highly preferred.
- Ability to recommend and implement change
- Outstanding interpersonal and organizational skills
- Ability to operate effectively in an environment with a high volume of transactions
- Ability to develop strong relationships with contacts at customer accounts, excellent oral and written communications.
- Ability to analyze date, trouble shoots problems and multitask.
- Intermediate level knowledge of MS programs.
