Banquet Captain The role of the Banquet Captain is to execute the banquet operations in accordance with our standard operating procedures to care for our guests in a prompt and courteous manner while maintaining a high level of quality and consistency.
Responsibilities include:- Ensuring efficient operation of banquet functions by coordinating and providing work direction for banquet personnel
- Holding pre-function briefing to determine specifications of each function
- Ensuring quality service by assigning employees to workstations
- Ensuring that servers take care of every customer and are alert at all times to see that customers are given every attention
- Providing work direction to servers; verifying that servers are at work as scheduled
- Handling customer concerns and complaints promptly and tactfully
- Providing employees with the information needed to perform their job effectively
- Orienting employees to the department and hotel and providing on-the-job training on job responsibilities
- Prioritizing and assigning work
- Providing feedback to the employee and department manager on the employee's performance of job responsibilities
- Working closely with kitchen to coordinate cooking, food presentation and delivery times for each function
- Completing dish and food requisitions as necessary
- Ensuring that employees follow proper sanitation practices
- Supervising the handling, storage and security of all kitchen and banquet equipment used in function
- Reporting all maintenance problems to appropriate personnel
- Inspecting rooms and public areas for cleanliness
- Developing and implementing strategies and practices which support employee engagement
- Communicating performance expectations and providing employees with on-going feedback
- Providing employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
- Creating 100% guest satisfaction by providing the Cambria experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations:
Giving personal attention, taking personal responsibility and using teamwork when providing guest service.
Listening, apologizing with empathy, finding a solution and following through when resolving guest problems.
Assuming the responsibility to notice when the guest is not satisfied and using their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
Performing other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.
Qualifications include:- Two years of banquet experience in an upscale environment preferred
- Excellent customer service skills
- Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings
- Demonstrate ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels
- Highly organized - demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time
- Must meet minimum age to serve alcohol based on applicable state law
- Able to work a flexible schedule, including weekends and holidays
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.
