UX Researcher, Workplace Experience Drive user-centered design across the workplace technology portfolio through continuous research, usability testing, journey mapping, and insight generation.
Key Responsibilities:
Design and conduct qualitative and quantitative research.
Lead interviews, focus groups, surveys, and usability studies.
Create workplace user personas.
Map end-to-end employee journeys.
Identify friction points in workplace experiences.
Produce actionable insights for Product Managers.
Define UX metrics and satisfaction measures.
Partner with data teams to combine behavioral and observational data.
Evaluate new concepts and prototypes.
Build a Voice of Customer program across workplace products.
Desired Experience:
5+ years UX research experience.
Experience with enterprise software or workplace technology.
Expertise in:
- User interviews
- Usability testing
- Survey design
- Journey mapping
- Service design
- Behavioral research
- DeliverablesResearch plans
- PersonasJourney maps
- Insight reports
- Prioritized opportunity assessments
- Usability findings
- Success Measures
- User satisfaction improvements.
- Adoption improvements.
- Reduction in user friction points.
- Research utilization by product teams.
- Measurable impact on roadmap decisions.
