Please note: a resume is required for this position
Pay Rate:
$27.50 an hour SUMMARY: Directs pit operations including control of secured assets and game integrity and protection. Responsible for a high level of guest service as described in your departments guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Schedule pit assignments, train, coach, and evaluate staff and conduct performance reviewsDirect daily work activities ensuring conformance to standards, policies and proceduresPromote positive team member and guest relationsAssess table games activity and guest evaluations and communicate with surveillanceMonitor equipment to assure tables are in good repair and gaming devices meet standardsResponsible for money transactions on assigned gamesOperate the table games data applicationEnsure that comp guidelines are followedComplete pit counts and reportsProcess jackpots and complete required IRS formsAssist Table Games trainer with dealer school training, departmental training or other trainings when needed KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience1- year table games, or similar, supervisory experience preferably with knowledge of Treasure Island's policies and procedures Preferred: Understanding of Table Games Yield managementKnowledge in advantage play recognition such as basic strategy and card counting systems Skills Required: Accurate and detail-orientedHighly organized and ability to adapt quickly to changing prioritiesStrong computer skills Microsoft Office (Word, Excel and Outlook) and Windows XPExcellent written, verbal and interpersonal communication skillsExcellent problem solving skillsStrong conflict resolution skills Abilities Required: Ability to follow established dress code policies and practice good personal hygieneAbility to interact with guests, coworkers and management in a professional and courteous mannerAbility to serve both internal and external customersAbility to speak in a clear, concise and pleasant voice REQUIRED TRAININGTreasure Island guest service trainingTIPS training and certificationEffectively Handling Harassment trainingTitle 31 training and certificationMust be certified as a Table Games Supervisor in accordance with the Tribal compactCounterfeit Identification, Basic Strategy & Count Systems, State Indian Gaming Compact, Table Games Data Application trainingAny position-related training as determined by department manager PHYSICAL DEMANDS Must be able to stand for long periods of time with infrequent amounts of walking and sittingMust have a good sense of balance, and be able to bend and kneelMust be able to reach and twist routinelyMust be able to push, pull and grasp objects routinelyMust have the ability to independently lift up to 10 pounds occasionally WORKING ENVIRONMENTWork is performed on the gaming floor, which includes flashing lights, frequent loud noises and cigarette smokeMust be willing to work a flexible schedule including all shifts, weekends and holidaysOccasionally must deal with angry or hostile individualsHigh volume direct public contact
