Experienced Dealer

Job purpose: Under the direction of the Table Games Supervisor, the Dealer is responsible for dealing an assigned game in accordance with established policy and procedures on an assigned shift. The Dealer is also responsible for guest satisfaction and enjoyment while dealing at a particular assigned table game or rotation of table games.

Duties and responsibilities: Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures. Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees. Offer the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play. Responsible for knowing all policies and procedures of the specific table game he/she is dealing. Maintain a work environment that is safe, professional, friendly, and conducive to a high level of morale, productivity, and performance. Amicably resolves guest related problems in a fast-paced environment. Create and ensure a fun-filled, entertaining, and exciting environment. Comply with all departmental and company Policies and Procedures. Comply with all regulatory requirements. Maintain confidentiality of all company proprietary information including business processes, customer lists, marketing plans, and any other confidential information. Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic. Maintain a work environment that is safe, professional, friendly, and conducive to a high level of productivity, performance, and morale. Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors, and Golden Nugget staff. Promote positive public/employee relations at all times. Maintain a clean, safe, hazard-free work environment within area of responsibility. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations. Perform other duties as assigned.

Qualifications: High School Diploma or equivalent preferred. Ability to obtain a gaming license. Minimum of two (2) years’ experience as a Table Games Dealer preferred. Must be able to deal, at a minimum, two primary games with a high level of proficiency, such as Blackjack, Roulette, Craps, or Baccarat, as well as secondary games such as Pai Gow, Let It Ride, 3-card Poker, Texas Hold- ‘em, etc. Must be knowledgeable of all casino games and rules. Demonstrated successful performance in a guest service role. Experience servicing large numbers of guests in a public environment. Must have solid decision-making, organization, and interpersonal skills. Excellent verbal communication skills are required. The ability to thrive in a fast-paced multi-tasking, hands-on environment. Ability to establish and maintain a positive and professional working relationships with all individuals. Ability to work flexible schedules, including nights, weekends and holidays is required. Ability to work occasional overtime and irregular hours.