Head of Sales & Marketing (fulltime)

Hotel Sales Experience Required**Hotel Senior Sales Manager Hotel: Embassy Suites Denver Airport & Embassy Suites Denver Central ParkSales & Marketing

As the local, on property sales contact for customers, the Senior Sales Manager, is responsible for proactively soliciting and primarily handles complex accounts or markets and complex events with greater revenue potential in a particular market segment, for two hotels. Achieves personal and team related revenue goals for two hotels. Supports and acts on behalf of the Director of Sales in his/her absence. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing. Identifies revenue opportunities for the hotels based on the event profile. Handles more complex business with greater revenue potential as well as greater customer expectations. Meets and exceeds individual revenue goals per hotel. Effectively manages customer budgets to maximize revenue and meet customer needs, and identify opportunities to up-sell products and services throughout the sales process. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focus is accounts with larger potential sales revenue. Responds to incoming inquiries, for both hotels, within their market segment within 4 hours. Participates in the Revenue Management Team meetings when needed, and supports the Director of Group Sales in the development of need time strategy. Closes the best opportunities for the hotels based on market conditions and hotel needs. Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips, etc. Conducts wow customer site inspections. Creates sales contracts as required. Comprehends budgets as needed to assist in the financial management of department. Understands the impact of department's role in the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals. Maintains a comprehensive understanding of both hotel properties including amenities, operations, market positioning and selling strategies to effectively represent each hotel Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth. Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event. Makes presence known to customer at all times during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Sales & Catering Coordinator for the execution of details. Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events. Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints. Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans. Utilizes Delphi or other hotel system to capture and manage customer information on a daily basis.applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them. Demonstrates commitment to Westmont Hospitality operating principles and philosophies. Managing Work Execution...proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.· Follows through on inquiries, requests, and complaints. Discusses problems immediately with others before they are forgotten or get out of control.· Explains own rationale and thought processes to help employees improve their skills.actively pursues learning and self-development to enhance personal, professional and business growth; Demonstrates an awareness of personal strengths and areas for professional improvement.· Must have a minimum of (3+) years of progressive sales experience, including knowledge of full-service hotel operations, group rooms and catering experience. Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio Uncovering new customers (local and social) Effective sales skills to up-sell products and services Knowledge of menu planning, food presentation, banquet and event service operations Ability to manage guest room and meeting space inventories Broad understanding of facility management (sanitation, maintenance, operations) Strong customer development and relationship management skills Knowledge of overall hotel operations as they affect department. Knowledge of contract management and legalities Financial management skills, e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling Strong communication skills (verbal, listening, writing) Strong customer and associate relations skills Strong presentation and platform skills Ability to use standard software applications and hotel system

Health insurance~