Manager of Employer Success (Arkansas, Louisiana, Texas)

The Position: The Manager of Employer Success leads a team dedicated to ensuring Reach University’s employer partners are informed, supported, and equipped to create exceptional apprenticeship experiences for candidates. You will oversee a portfolio of employers and lead a team that leverages tiered supports, scalable systems, and data integrity to deliver a consistent, high‑quality experience across the employer network. You will serve as the connective tissue between external employer relationships and internal teams, aligning employer needs with Reach’s mission of turning jobs into degrees. This work directly contributes to employer satisfaction, retention, and the overall strength of the apprenticeship ecosystem. The position includes periodic travel for employer events and state convenings (approximately 4+ per year). Qualifications & Preferred Background 5+ years of experience managing employer, B2B, or partnership accounts in education, workforce, or apprenticeship settings. Proven record of leading relationship‑driven teams and delivering measurable outcomes (e.g., NPS, retention, engagement growth). Skilled communicator with strong judgment, organizational awareness, and ability to navigate complex stakeholder environments. Operationally fluent: experienced with CRM systems (HubSpot preferred), data reporting, and process design for scale. Demonstrated success in leading cross‑functional initiatives with a focus on continuous improvement and systems thinking. Deep commitment to Reach’s mission: turning jobs into degrees—creating affordable, workplace‑based degree pathways that build careers, and strengthen the workforce.

Responsibilities: Oversee a portfolio of employers across multiple regions, ensuring proactive communication, clear expectations, and a reliable partnership experience. Implement and continuously refine a tiered support structure that differentiates engagement approaches based on employer size, complexity, and maturity. Guide the team in executing outreach cycles (orientation, proactive communications, invoicing readiness, and employer satisfaction surveys). Monitor employer retention and NPS data; identify trends and intervene early to sustain strong partnerships. Represent Reach at convenings and employer events, articulating Reach’s apprenticeship degree model and strengthening long‑term relationships. Lead and manage cross‑functional projects that enhance employer experience and operational reliability. Build and sustain productive working relationships across internal teams, ensuring seamless employer‑candidate workflows. Provide high‑support, high‑accountability leadership to Employer Success staff through regular check‑ins, feedback, and goal‑setting. Other region‑specific responsibilities as assigned. Key Metrics & Success Indicators ≥ 90% of employers report staffing needs met and graduates well‑prepared. ≥ 95% accuracy of employer and site data in HubSpot and RIO. Consistent documentation of communications, commitments, and updates. On‑time and complete delivery of cross‑functional projects. Positive feedback from internal partners following major deliverables. Direct reports receive weekly or biweekly check‑ins, learning plans, and performance feedback. Active participation in at least one professional development or Reach learning initiative per quarter. Continuous application of insights to improve systems, tools, and employer experience.

About You: Candidate‑Centered, Always – Prioritize candidate success with employer relational support, equitable access, and high expectations. Learn, Pivot, Grow – Embrace change, experiment, use data for decisions, challenge assumptions, maintain a growth mindset. Rising Tides – Foster collaboration across teams, follow through reliably, balance autonomy and accountability, decentralize decision‑making, build trust. Tiered for Scale – Design flexible, candidate‑centered structures, utilize tiered supports, embrace minimum viable process, play in the gray, ensure equitable outcomes. Radical Candor – Communicate with clarity, candor, curiosity, kindness; share knowledge openly, foster trust. Operationalize Excellence – Optimize workflows, balance efficiency with impact, ensure accountability without rigidity. Model, Coach, Care – High support and accountability, lead with integrity, develop others through coaching, foster belonging, clarity in expectations. Retention + Enrollment Focused – Recognize enrollment success isn’t just about applications; focus on onboarding and thriving. Autonomy – Ability to work independently and as part of a team in a fast‑paced, remote environment. Strategic Prioritization – Manage multiple priorities, drive process improvements, scale enrollment operations. About Reach University Reach University is an accredited, nonprofit institution reshaping higher education—turning jobs into degrees. Through the Apprenticeship Degree, Reach transforms workplaces into university learning spaces, allowing working adults to earn credit for the work they do and leverage deep learning through inquiry, dialogue, collaboration, and on‑the‑job practice. At Reach, we envision a world where everyone, everywhere can access fully job‑embedded higher education—effort and skill, not wealth or connections, determine who gets ahead. Reach is building pathways for professionals to grow their impact, advance their careers, and stay rooted in the communities they serve.

Health Insurance: medical, vision, and dental plans plus wellness programs.