Responsibilities:
Assist federal employees, retirees, and military personnel with plan enrollment, account setup, general plan questions, and site navigation—all from home. This short-term seasonal role is a great way to get started with Working Solutions, with the highest call volume during open enrollment (November 9 – December 14). If you’re a good fit, you may have the opportunity to continue with another program afterward.
Why Become a Working Solutions PRO?Work from Home: Ditch the commute and enjoy the comfort of home.
Flexible Hours: Set your own schedule and work when it's convenient for you.
Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
Supportive Environment: We’re here to help every step of the way!
Application Process:- Create Profile (filling out the apply fields at the bottom of this page)
- Complete Assessments (only one-attempt is allowed)
- Pass PC Scan (must be on a computer, not mobile device)
- Record Video Interview (can re-record as many times as needed)
- For more details, check out our Application Guide
- Earnings Potential
- The contracted rate is $0.28 for English and $0.31 for Spanish per Customer Interaction Minute (CIM).$16.80 - $18.60 (hourly equivalent)
Contractors will be provided a prorated minimum of 54 minutes per productive hour.
This program also has incentives available beyond the per-minute rate.
Skills Needed:
Ability to provide excellent, patient, and empathetic customer service.
Excellent verbal and written communication skills.
Tech-savvy and avid computer user.
Friendly tone and professional demeanor.
Schedule:- Flexible schedule opportunities - you choose your own hours!
- Hours of operations are 7am-8pm CT Monday-Friday and may increase during open enrollment
- Work Environment Requirements
- Quiet, uninterrupted space during all working hours.
- Technology Requirements
- Personal computer (no tablet)
- Broadband internet connection, recommended at least 10 MBPSWired internet connection, such as cable, fiber optic, or DSL (no Wi-Fi, satellite, or mobile internet)
- Windows 11 operating system
- Windows Security/Microsoft Defender Antivirus (included in Windows 11 and free to use), running and up to date
- Wired USB headset with microphone.
- A smart phone and be willing to accept texts related to program work.
- Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
