Summary Statement: It is the primary responsibility of the Representative - Promotions and Events, to complete various tasks related to supporting various events hosted by Resorts World including providing excellent customer service skills to guests.
Primary Job Duties: Includes but is not limited to:
- Assist with pre-event planning, tasks, and projects.
- Serve as a greeter, brand ambassador, usher, and/or ticket taker for various special events.
- Assemble gift packages, mailers, welcome packets, and other event related materials.
- Complete guest check-in while providing excellent customer service in all interactions with guests.
- Assist with event tear down and clean-up.
- Assist with other resort related service interventions as needed including but not limited to the below:
- Provide drink service throughout casino and resort.
- Complete account signups for Resorts World’s program.
- Assist Convention/Group Sales with guest registration.
- Order and deliver amenities to guest’s rooms or elsewhere.
- Serve as a property ambassador during need period.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Perform other job-related duties as requested.
Qualifications:
Includes but is not limited to:
Ability to contribute, grow and learn in the special events and promotions field.
Excellent writing and communication skills.
Working knowledge of Microsoft Office (Word, Excel).Excellent customer service skills.
Ability to effectively communicate in English.
Polished appearance and demeanor.
Excellent customer service skills.
Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
Ability to work varied shifts, including nights, weekends, and holidays.
Preferred: Previous experience working in a large, luxury resort setting.
Minimum Education and Experience:- At least 21 years of age.
- High School Diploma of equivalent.
- Minimum of six months of experience in special events within a similar or related field.
- Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
- Ability to obtain the following:
- Nevada Gaming Registration
Physical Demands:- The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is typically performed in an office and hotel environment.
- Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
- Prolonged sitting/standing.
- Bending and reaching
- Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 25 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
