Job Description:
This is For a newly opening car dealership in Tampa FL!Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and recordsAscertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedulesVerifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusionsDevelops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductiblesPrepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database systemMaintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportationMaintains automotive records by recording problems and corrective actions plannedUpdates job knowledge by participating in educational opportunities; reading manufacturers' publicationsEnhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishmentsOther duties as assigned
