Must reside in the NortheastProven track record growing and scaling a healthcare organization, with behavioral health experience strongly preferredAbout UsWe are a leading healthcare organization with a growing national footprint and $225 Min annual revenue. Our mission is to deliver high-quality, accessible, and compassionate care in the communities we serve.
The Role:
As SVP Operations, Behavioral Health, you will be the enterprise chief operating executive and P&L owner for our mental health service line. You'll drive revenue growth, EBITDA performance, operational excellence, and market expansion while building a scalable operating model that balances clinical quality with financial discipline. You'll lead a team of Clinical Operating Directors and enterprise functional leaders while partnering closely with cross-functional teams. You'll operate in partnership with our VP Clinical Programs, Quality and Outcomes, ensuring clinical governance and operational performance are balanced in every strategic decision. This is a high-visibility, high-impact executive role with direct exposure to the CEO, Board of Directors, and investors. What You'll OwnP&L Leadership & Financial Performance Full P&L accountability for the Behavioral Health line: revenue, EBITDA, profitability, and cash flow Drive top-line revenue growth through visit volume expansion, payer mix optimization, and new market launches Deliver EBITDA targets through operational leverage, cost management, and productivity optimization Partner with Finance/FP&A to develop annual budgets, rolling forecasts, and long-range strategic plans Operational Excellence & Scalability Lead Clinical Operating Directors (state pod leaders) across all markets; set performance standards, monitor KPIs, and hold leaders accountable Drive provider utilization to 85–90%, and capacity efficiency across all pods Oversee patient intake, scheduling, and access to optimize first-appointment wait times, no-show reduction, and revenue capture Build scalable operating infrastructure: technology platforms, process playbooks, performance dashboards, and governance cadences Market Expansion & Growth Strategy Lead state-by-state pod scaling: assess market attractiveness, regulatory feasibility, payer landscape, and competitive positioning Launch 5+ new state markets over the next 24 months while maintaining clinical quality and financial discipline Identify and execute strategic partnerships with health systems, employer groups, school districts, and payer organizations Monitor competitive landscape; position the organization for market leadership Cross-Functional Leadership Own Revenue Cycle Management (RCM): payer credentialing, claims submission, denial management, cash collection Partner with Technology to prioritize EMR optimization, telehealth platform enhancements, patient-facing digital tools, and AI innovations Collaborate with HR on workforce planning, talent acquisition, onboarding, retention initiatives, and leadership development Work with Marketing to drive patient acquisition, brand positioning, digital campaigns, and referral network development Partner with Payer Contracting to negotiate contracts, optimize reimbursement, and pursue value-based care opportunities Clinical Integration Collaborate closely with VP Clinical Programs, Quality and Outcomes on joint strategic decisions: clinical program design, quality improvement, training priorities, supervision models Ensure operational initiatives (utilization, growth, efficiency) are balanced with clinical quality, regulatory compliance, and patient safety Make joint decisions on provider hiring, compensation strategy, service expansion, and new market entry What We're Looking ForMust-Haves:10+ years of progressive healthcare operations leadership with increasing P&L accountability 5+ years in senior executive roles (VP, SVP, or C-suite) with responsibility for multi-site operations, revenue growth, and EBITDA performance Proven track record of P&L ownership with measurable financial results: revenue growth, EBITDA improvement, operational leverage Experience scaling healthcare organizations through high-growth phases (20%+ annual growth, multi-state expansion, new service line launches) Deep operational expertise in healthcare delivery: scheduling, utilization, RCM, payer contracting, technology platforms Strong financial acumen: ability to build budgets, analyze P&L statements, manage cash flow, and drive profitability Cross-functional leadership: experience leading without direct authority across IT, HR, Finance, Marketing, and Clinical teams Executive presence: ability to influence C-suite peers, board members, investors, and external stakeholders
Nice-to-Haves:- Direct experience in mental health, behavioral health, or integrated behavioral health settings
- Multi-site outpatient or virtual-first healthcare experience (telehealth platforms, distributed care delivery)
- Value-based care, payer contracting, or population health management expertiseMBA, MHA, or equivalent advanced business or healthcare administration degree
- Dyad leadership experience or familiarity with clinical-operational partnership modelsM&A, strategic partnerships, or joint venture development experience
- Background in urgent care, retail healthcare, or high-volume outpatient care delivery
- Location & Work Environment
- Hybrid model: combination of on-site presence at our clinical sites and regular travel to pod markets (NY, NJ, FL, future states)
Travel:
30–50% expected for site visits, leadership meetings, payer/partner meetings, and industry conferences
Target Compensation:
$200,000-$250,000 The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications.
