Job TitleThis individual will directly supervise a team responsible for managing personal injury and third-party liability claims, including attorney liens, Letters of Protection (LOPs), and no-fault billing workflows. The ideal candidate brings strong billing expertise, front-line leadership capability, sound judgment, and a commitment to team development. Core Leadership Competencies Operational Leadership & Accountability: Demonstrates ownership over departmental performance, team execution, operational outcomes, and revenue cycle effectiveness. Leads with professionalism, consistency, urgency, and accountability. Strategic Problem-Solving: Identifies workflow inefficiencies, operational bottlenecks, and root causes proactively while implementing scalable and compliant solutions. Results Orientation: Drives measurable performance outcomes while balancing productivity, quality, compliance, and customer experience. Team Development & Coaching: Builds, develops, and mentors high-performing teams through coaching, feedback, accountability, and ongoing professional development. Customer & Partner Experience: Maintains strong and professional relationships with patients, providers, attorneys, adjusters, third-party representatives, and internal stakeholders while delivering timely and solution-oriented support. Adaptability & Change Leadership: Thrives in fast-paced and evolving environments while effectively navigating ambiguity, shifting priorities, and operational change. Essential Responsibilities & DutiesTeam Supervision & Operations Lead the daily operations of the Personal Injury billing team while ensuring productivity, quality, compliance, and service expectations are consistently achieved. Execute established workflows and procedures while identifying and recommending improvements related to personal injury and third-party liability billing. Monitor accounts receivable performance, workload distribution, claim resolution timelines, and operational KPIs. Drive accountability across the team through performance management, coaching, feedback, and clear expectations. Partner cross-functionally with Reimbursement leadership, Legal, Sales, Compliance, and other internal teams to resolve escalations and improve operational effectiveness. Oversee complex claim resolution efforts involving attorneys, adjusters, insurance carriers, and third-party administrators. Ensure all communication and operational activity aligns with company standards, compliance expectations, and organizational values. Support staffing and workload recommendations based on departmental volume, team capacity, and business needs. Identify trends, risks, and workflow improvement opportunities and escalate recommendations to management as appropriate. Support team reporting, KPI tracking, and operational performance analysis. Team Development, Training & Onboarding Lead onboarding and training efforts for new team members, ensuring a structured and successful transition into the department. Provide ongoing coaching, mentorship, and performance feedback to team members. Foster a culture centered around accountability, collaboration, continuous learning, and operational excellence. Identify skill gaps and training opportunities to support individual and team development. Participate in interviewing, hiring, onboarding, disciplinary actions, and performance evaluations as needed. Personal Injury Billing & Escalation Management Oversee and support billing workflows involving attorney liens, Letters of Protection (LOPs), no-fault claims, and third-party liability billing. Correspond professionally with attorneys, adjusters, insurance representatives, employers, and third-party stakeholders regarding claim status, documentation, settlements, and reimbursement activity. Ensure compliance with applicable state and federal regulations related to personal injury medical billing. Support escalated account reviews and resolution efforts while ensuring accurate documentation and claim management. Verify subpoena responses, notary requirements, and supporting documentation accuracy when applicable. Maintain operational accuracy within billing systems and documentation platforms.
Experience & Education:
Requirements Bachelor's Degree required; advanced degree preferred Minimum 2 years of supervisory, team lead, or people-leadership experience within a healthcare reimbursement, billing, or revenue cycle environment Demonstrated experience supporting or supervising personal injury medical billing operations Strong working knowledge of attorney liens, LOPs, third-party liability claims, and insurance workflows Proven experience communicating and negotiating with attorneys, insurance adjusters, TPAs, and related stakeholders Strong analytical, organizational, coaching, and front-line leadership skills Ability to effectively manage priorities within a fast-paced environment Notary Public certification required or ability to obtain upon hire (company-sponsored) Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
