Duties & Responsibilities include but are not limited to:
Work closely with upper management in executing comprehensive service goals and the development of people.
Lead by example proper execution of service standards and protocols
Train service staff to have extensive knowledge of the menu, wine list and service standards.
Manage daily service & and communicate all company initiatives to the team.
Uphold policies that promote company culture and vision.
Ensure effective onboarding, professional development, performance management, and staff retention.
Balance day-to-day operational and administrative responsibilities
Keep track of employees’ hours, recording and maintaining payroll data
Ensuring all end-of-day reporting & and cashouts are correctly completed.
Inventory and ordering of supplies.
Provide strong leadership to FOH departments.
Train and develop the FOH team.
Provide hospitality to all guests.
Problem-solving efficiently while adhering to company policies and county regulations.
Open and close service for the day.
Support with FOH administrative duties as needed.
Requirements:
3 years (minimum) of experience as a Floor Manager, preferably in LA restaurants.
Previous leadership experience preferred.
Previous experience serving in restaurants with elevated service standards is a requirement.
Italian Wine and Cuisine knowledge is preferred.
Hospitality / Management Degree is preferable but not required.
Must possess superior people skills.
Excellent oral and written communication skills.
Passionate, willing to learn and grow.
Be able to handle a very busy environment while effectively prioritizing guest needs.
Must be able to take directions well.
Experience with Toast, Excel, and Word are also preferred.
Manager ServSafe certified. You must know the LA Department of Health codes relevant to food service.
Valid RBS/ABC certificate.
Plus, if Spanish or Italian speaking.
Proper grooming and professional appearance.
