Associate - Animal Intake Diversion - $15.00 - $18.00

Animal Intake Diversion Associate The Animal Intake Diversion Associate is often the first point of contact for community members facing a difficult decision about a pet. This position manages animal intake with compassion and accuracy while actively working to keep pets in their homes whenever it is safe and appropriate to do so. Through surrender counseling, reunification services, and connection to safety net resources such as the Pet Food Pantry and Pets for Life, this role helps the Louisiana SPCA serve people and pets before, and sometimes instead of, shelter admission.

Educates the public on humane pet ownership, humane law and regulations, animal ordinances, intact permits, and the services and resources offered by the Louisiana SPCAMaintains working knowledge of basic humane law enforcement procedures including the redemption process, responsible animal ownership, public safety, and enforcement of animal ordinances Provides exceptional customer service in person, by phone, and by email, working with a sense of priority in every interaction Balances revenue at the end of each day and ensures all deposits are placed in the appropriate area Ensures all paperwork is organized, up to date, and located in the correct area Success Criteria Intake conversations consistently explore alternatives before admission, and diversion outcomes are documented and measurable Lost pets are reunited with owners quickly through consistent microchip scanning and reunification follow-through Intake records are complete, accurate, and entered same day Clients in crisis leave with a resource, a plan, or both, regardless of the outcome for the animal Organizational Expectations Treats all animals humanely, properly, and with compassion at all times, regardless of the situation or circumstance, and promotes a humane and caring attitude toward all animals Remains alert and aware of animal behavior and physical condition for client and employee safety; ensures animals are handled humanely and appropriately by clients, employees, and volunteers Supports teamwork across departments by being cooperative, flexible, and helpful Maintains confidentiality at all times Attends all training and animal handling classes available Contributes to the general appearance and upkeep of the interior and exterior lobby and public areas Takes inventory of assigned supplies and restocks as needed RequirementsEducation and Qualifications High school diploma or equivalent required; some college or a bachelor's degree preferred Must be able to pass a criminal background check and pre-employment substance screening Must have, or be able to obtain, a valid State of Louisiana driver's license Highly competent in Microsoft Office; accurate and detail oriented when entering information into shelter software Excellent organizational and collaborative skills with the ability to manage multiple priorities Proficient in mediating disputes, conflicts, and grievances with tact and professionalism Serves on the core team for Storm & Emergency Response; expected to work extended hours as needed, including weekends, and maintain 24-hour on-call status during activations Mental and physical flexibility is a must