Lobby Receptionist Reception Services The Lobby Receptionist Reception Services is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their stay.
KEY RESPONSIBILITIES:
Properly greet and handle visitors with a smile and maintaining eye contact through the entire interaction. Following established procedures with regard to both expected and unexpected arrivals, coordinating with in-house security as appropriate. Addressing guests and clients by name whenever possible.
Answering telephones in a friendly, professional manner, taking messages with accuracy, transferring phone calls, and appropriately handling or referring questions and requests. Proper telephone techniques include always putting a smile in one's voice and enhancing personalization by using names.
Implementing established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc.
Managing closely all activity in the internal visitor processing system.
Register all guest activity and liaise with other centers on visitor processing.
Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information.
Handling car service requests for visitors and staff members.
Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries).
Assist with coverage in other locations as needed adhere to flexible schedules to meet business demands.
Prepare and submit daily reports to appropriate recipients.
COMPETENCIES:
A genuine sense of hospitality, with a commitment to delivering the Platinum Service Standard in all aspects of the GSA job.
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
Excellent listening and oral communication skills.
Basic computer skills and knowledge of office technology / equipment.
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
Discreet, ethical and committed to maintaining a high degree of confidentiality.
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.
A high school graduate, with some college preferred. Two to three years' experience in a client service / reception position within a hospitality or corporate environment.
Flik Hospitality Group offers many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.
