Front Office Manager - Waldorf Astoria Beverly Hills

As a Front Office Manager, you're not just overseeing daily front office operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Here's what you'll do during a typical day: - Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards - Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience - Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth - Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions - Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards - Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Front Office Manager to join the Team at this beautiful property! This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes a new Italian Tuscan Steakhouse, a rooftop...