Consumer/Equity Closing Specialist

Pay Range: $20.10 - $26.79 Responsible for the daily closing and funding operations functions, including but not limited to: preparing approved loans for closing, coordinating scheduling with closing agents, generating, reviewing and validating loan documents, collecting and tracking pre- and post-closing documentation, coordinating loan funding, communicating information timely and effectively to internal and external customers and ensuring quality files are maintained and placed within the imaging system. Must maintain a working knowledge of all secured and unsecured loan and line of credit products that are offered. Working knowledge of the legal and regulatory, as well as, timing and content requirements of the documents, by product, is essential.

Tasks Performed:25% Engage closing agents to expedite the scheduling of closings to ensure that we are within the established departmental service level expectations.25% Perform post-closing document review to validate documents are complete and accurate prior to funding. Authorize and/or prepare disbursements.20% Performs quality control and quality assurance reviews on all closed loans in preparation for the upload and document storage processes; ensures data fields are accurately completed within the loan origination system and file documentation is in order.15% Proactively manages a pipeline of missing, incomplete or incorrectly prepared documents within established departmental service levels. Routinely follows-up with the closing agents to remedy any outstanding items within established timelines.10% Answer internal and external customer inquiries on a routine and timely basis. Provides superior customer service and professional communication. Maintains a positive attitude and works as a team player with management, co-workers, and others.5% Other duties as assigned.

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. Community InvolvementNBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace. CultureNBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.