HCVR Bartender-Level 1 (Part Time; Varied Shift)

DIVISION: Food & Beverage

DEPARTMENT: Casino Bars

GRADE/FLSA STATUS: H8Non-Exempt

BADGE TYPE/COLOR: Key--Blue

REPORTS TO: Supervisor, Beverage, Dual Rate Supervisor, Beverage

SUPERVISES: N/A

JOB SUMMARY: As a bartender, you play a crucial role in crafting an enjoyable atmosphere for all guests by delivering courteous, friendly, and timely beverage service. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (Level 1): Provide fast, friendly, professional beverage service to casino guests and servers (2-minute production cycle per 3 alcoholic beverages) Build relationships with guests by engaging and creating an entertaining environmentKeep the bar area clean and the workstation stocked in accordance with established health and safety guidelinesOperate a cash register/POS system, ring the proper amount into the register, and give a guest or server the correct change; accountable for all cash, charge, and complimentary sales according to established procedure; maintain the integrity of all financial controls and responsibilitiesMonitor guest consumption of alcohol and intervene as needed according to guidelinesFollow the guidelines and liquor laws as defined by the EBCI Tribal ABC Commission and NC ABC Commission and adhere to all regulatory, departmental, and company policies and procedures in an ethical mannerAble to answer questions about Harrah's facilities and servicesExplain and encourage Caesars Reward participationEndorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and ValuesJOB ESSENTIAL DUTIES AND RESPONSIBILITIES (Level 2): Bartenders at this level have met the Level 2 requirements of the department's Step Progression PolicyProvide fast, friendly, professional beverage service to casino guests and servers (2-minute production cycle per 6 alcoholic beverages)JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (Level 3): Bartenders at this level have met the Level 3 requirements of the department's Step Progression PolicyProvide fast, friendly, professional beverage service to casino guests and servers (2-minute production cycle per 10 alcoholic beverages) Mentor Level 1 and Level 2 bartendersWork any station as business demandsMINIMUM QUALIFICATIONS: High school diploma or GED requiredSix months of prior customer service experience is preferredFour months as a bartender at a full-service bar is preferredComplete documented training program preferredAlcohol safety certification is required (The department will offer training. Must be certified within thirty days of the hire date) Must demonstrate the following essential knowledge and skills: Excellent customer service, interpersonal, and communication skills are requiredWilling to learn and be adaptable, with keen attention to detail and a professional appearanceKnowledge of beverage operations, common drinks, and standardized recipesMust attend trainer classes, complete and pass weekly proficiency testing, and score above 80 percentPHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Ability to stand for 8-10 hours, perform various movements (stooping, bending, reaching, etc.), respond to visual and aural cues, tap a 165-pound keg, lift up to 50 pounds, and carry 5 poundsCapability to handle fast-paced environments, make rational decisions under pressure, and operate in mentally and physically stressful situationsProficiency in the English language, manual dexterity for operating office equipment, willingness to work in diverse environmental conditions, and flexible schedules, including weekends, evenings, and holidaysThis is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino & Hotel reserves the right to change the above job description whenever necessary. 7.17.24