General Manager

Job Overview: General Manager, 7 Spring

Scope: Members Club, Café, Private EventsThe Role7 Spring is seeking an experienced, highly polished hospitality General Manager to take overall ownership of the club's day-to-day operations, financial performance, team, member experience, programming, and physical environment. The General Manager will serve as the operational and cultural leader of 7 Spring, ensuring that every aspect of the club, from the café and bar to member programming, private events, facilities, and daily service, is executed to an exceptional standard. This is a hands-on leadership role for someone who is exceptionally organized, calm under pressure, financially disciplined, commercially minded, and capable of building and maintaining strong systems within a fast-moving, founder-led hospitality business. The ideal candidate combines the operational rigor of a best-in-class hospitality operator with the discretion, emotional intelligence, charisma, and business acumen required to lead a high-touch private members club. Core Responsibilities1. Club Operations & Hospitality Daily Operations- Own all day-to-day operations across the members lounge, café, and kitchen.- Ensure the club is properly staffed, opened, operated, cleaned, secured, and closed every day according to shift checklists.- Build and publish weekly schedules based on forecasted business, reservations, events, programming, seasonality, and expected membership activity while balancing service standards and labor efficiency.- Ensure all spaces consistently meet 7 Spring's standards for cleanliness, presentation, functionality, and hospitality.- Manage capacity, reservations, door procedures, access, and guest flow.- Maintain relationships with tech vendors: reservation, POS, inventory, payroll, and operational technology platforms and resolve issues promptly.- Maintain appropriate par levels for cleaning supplies, operating supplies, and other essential materials.- Serve as the final operational authority for day-to-day issues and escalations. Food & Beverage- Oversee the operational performance of the café and lounge food and beverage programs.- Maintain appropriate par levels and ensure timely ordering and delivery of food, beverage, spirits, wine, and operating supplies.- Monitor consumption, inventory levels, waste, and purchasing to prevent shortages, over-ordering, duplicate spending, and loss.- Work closely with the Chef and team on reservations, menus, seasonal offerings, service execution, and operational needs.- Ensure bar, cafe bar and service stations are consistently clean, organized, stocked, and presentation-ready.- Proactively identify opportunities to improve the F&B program based on member and guest feedback, operational performance, and market trends.2. People, Leadership & Culture- Own all FOH and BOH staff management in partnership with relevant department leaders.- Recruit, interview, hire, onboard, train, and retain high-performing hospitality employees.- Ensure all employees are trained on the employee handbook, their specific responsibilities, service standards, house policies, and applicable compliance requirements.- Establish clear reporting lines and accountability for managers, hosts, bartenders, servers, bussers, porters, café staff, kitchen staff, and support teams.- Build and maintain a reliable reserve staffing pipeline for private events, high-volume periods, holidays, and seasonal business.- Ensure Toast payroll, timecards, tips, employee information, and related payroll controls are accurate and submitted on time.- Maintain accurate employee files, address callouts, lateness, uniform issues, shift coverage, performance concerns, and other employee issues promptly and consistently. Foster a professional, collaborative, accountable, and service-oriented culture.- Conduct regular staff meetings, manager meetings, performance conversations, and training sessions.- Ensure required food safety, sexual harassment, workplace safety, and other employee training is completed and documented.3. Luxury Service & Member Experience- Establish and maintain exceptional, consistent, luxury-level service standards throughout the club.- Ensure members and guests receive personalized, attentive, discreet, and highly polished hospitality.- Serve as a visible and welcoming presence within the club and regularly interact with members.- Work closely with the Membership Director and membership team to sup4. Financial Management & P&L Accountability- Take ownership of the club's operating financial performance in partnership with Ownership.- Review daily revenue and labor performance and provide concise reporting to Ownership.- Manage labor against revenue, reservations, events, programming, and forecasted business.- Monitor overtime and eliminate unnecessary staffing without compromising service.- Maintain accurate payroll controls.- Review invoices against deliveries, vendor charges, purchasing, and recurring expenses.- Monitor COGS, beverage costs, labor costs, and other key operating expenses.- Maintain accurate food, beverage, alcohol, and operating inventory.- Investigate inventory variances, waste, spoilage, unexplained losses, and purchasing discrepancies.- Ensure timely and accurate ordering of provisions and spirits for daily operations and events.- Produce a weekly operating report for Ownership covering revenue, labor, COGS, payroll, staffing, inventory, major incidents, upcoming events, operational needs, and financial opportunities.- Identify and execute opportunities to increase revenue and profitability while protecting the quality and positioning of the club.5. Events & Private Functions- Partner with Events and Partnerships to understand event requirements, budgets, timelines, guest counts, and service expectations.- Review event details and ensure appropriate staffing, equipment, inventory, food and beverage, and operational preparation.- Coordinate event staffing and train employees on event-specific expectations.- Ensure contracts, COIs, permits, operational requirements, and other necessary documentation are properly coordinated before events.- Oversee execution of private events, networking events, member events, and other functions.- Monitor event labor, COGS, beverage usage, and other operational costs.- Produce and review post-event cost breakdowns and identify opportunities to improve event profitability.6. Member Programming & Club Calendar- Partner with Ownership and the Membership team to develop a compelling calendar of recurring and one-off programming for members, seasonal opportunities, special events, and other incremental revenue streams.- Produce and review post-programming cost breakdowns and identify opportunities to improve.7. Compliance, Safety & Risk Management- Maintain compliance with applicable NYC Department of Health requirements, liquor regulations, occupancy rules, noise, employment practices, and other relevant regulations.- Ensure incident reporting procedures are followed consistently.- Proactively identify operational, financial, safety, and reputational risks and address them before they become larger issues.