Light Duty Operator

Summary: Perform emergency road service, towing, accident recovery, and abandoned vehicle recovery using assigned truck and towing equipment correctly as trained. Present to the customer a professional self-image and company image through excellent service, safe operation and timeliness. Maintain truck and equipment in compliance with Company guidelines. Perform necessary documentation timely and correctly according to procedures in effect. Display competency, professionalism, dependability, and an aptitude for safety and communication with others. Be Safe, Smile and enjoy your job! You are a “Hero of the Highway”!PHYSICAL DEMANDSThe physical demands described here are representative of those that must by met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to fingers, handle or feel and talk t or hear. The employee is frequently required to stand; walk; reach with hands and arms and stoop, kneel, crouch or crawl. The employee must be able o sit in vehicle seat for extended periods, perform significant amount of driving, bending, lifting, twisting, climb or lance, and listen to and respond to radio and telephone communications. This job requires the FULL USE OF the following body parts AT ALL TIME:Both hands Both arms Both eyes The back Both legs Both KneesBoth hips Both Hips Specific physical tasks include: Grasping with both hands tightly a 4-way (star) wrench and twisting and spinning it in order to break free and retighten lug nuts that can be torque tightened to over 100 ft lbs. Grasping with both hands a 50 lb. air jack and lifting it out of a truck tool box and over a truck bed to place under a vehicle, then reversing the process. Grasping an impact wrench and operating it for both tightening and loosening some lug nuts. Grasping with both hands and pushing/pulling back and forth a “frozen” or rusted/stuck – on wheel and tire from the automobile’s drum/disc brake assembly. Grasping with both hands and lifting, from either the ground or the truck of a vehicle, up to an eighth of chest level, a wheel/tire assembly that can weigh up to 85 lbs. Crawling under a vehicle, and grasping tightly with both hands, using bolt cutters to cut chains or cables off the spare tires Using both hands, reaching into unseen areas of an automobile’s engine bay, tracing by feel the automobile’s main wiring to feel for and detect broken, frayed or loose wiring, connectors, or cables. Using both hands, removing the heavy back seats entirely from the vehicle in order to access the battery holding compartment, then removing automobile battery from the rear seating area of the automobile, by using both hands to tightly grasp and balance the battery to prevent spills while inside the automobile, them carrying said battery (weighing up to 48 lbs.) out of the automobile and placing it into the service trucks battery holding tray. Crawling under a disabled vehicle, and using both hands, holding onto a tow rope and clamp, feeling into unseen areas for the correct holes in the frame to attach said tow rope and lamping device. Grasping with both hands, a tool box filled with tools, weighing up to 40 lbs. and carrying it back and forth between the truck and disabled vehicles. Grasping with both hands, a steel hydraulic floor jack weighing up to 50 lbs., lifting it out of the service truck’s storage bin, carrying it to the disabled vehicle, placing it under the vehicle, the reversing the process when through servicing the vehicle.? While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee infrequently exposed to outside weather conditions. The employee is occasionally exposed to fumes. The noise level in the work emolument is usually moderate.

JOB QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactory:? Possess correct and valid driver’s license for weight of vehicle assigned? Live in a geographical area which will allow timely response to calls from home after hours, as required? Present a clean, and well-groomed appearance? Demonstrate positive customer service attitude- both to coworkers (internal customers) and customers? Possess good English verbal communication. Legible handwriting and basic math functionality? Ability to sit in a vehicle seat for extended periods, significant amount of driving, bending lifting, listening to and responding to radio and phone communications? Successfully pass drug tests in compliance with company policy and FMCSA Regulations? Must submit to and pass background check as per company policy and company’s contractual requirements? Possess basic mechanical aptitude? Possess or be eligible to apply for a DCJS card within 90 days of hire Driving record must meet the requirements of company insurance carrier and company fleet safety program. Driver must also meet the driver qualification standards set forth by the DOT.

Requirements: Essential Duties and Responsibilities Include the following. Other duties may be assigned. COMPETENCY

Requirements? Using reason even when dealing with emotional topics or situations.? Possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must possess the ability to compete rate, ration, and percent and to draw and interpret bar graphs.? Possess the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Must possess the ability to deal with problems involving a few concrete variables in standardize situations.? Displays willingness to make decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate behavior in decision making process; makes timely decisions.? Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.? Uses time efficiently.? Demonstrates accuracy and thoroughness; look for ways to improve and promote quality.; applies feedback to improve performance; monitors own work to ensure quality.? A general understanding of vehicle mechanics, or the ability to make minor repairs to automobiles such as, installation of a spare tire, battery charging.

Duties? Performs emergency roadside repairs for customers, such as changing tires, jump start, and lockouts.? Positions blocks and ties rope around items to secure cargo during transit.? Submit accurate invoices and appropriate payment on time for processing.? Complete and turn-in “Daily Driver Report” each shift. All related invoices and payments must be included also.? Receive call or is dispatched to location by dispatch, repair garage, automobile, association, or police department by radio or telephone.? Study information provided by the company to maintain and upgrade industry and job knowledge. Attend training and achieve professional certification as directed by management. SAFETY

Requirements? Drive defensively, always wearing your seat belt, remember 4-second following rule, minimize backing and left turns.? Observes safely and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Duties? Provide towing and roadside assistance in a safe, professional, and timely manner, free of accident, injury and damage.? Complete pre-trip truck inspections in Surefleet prior to beginning duty each shift. Must be completed daily.? Abide by all Federal, State and Municipal laws, rules, and ordinances. Maintain a clean driving record.? Maintain truck and equipment in a safe, clean state (inside and outside), operating it in a safe and professional manner.? Cleans and removes debris from damaged vehicles off the roadway for law enforcement. Removes, bends or cuts parts of damaged vehicles preparatory to towing.? Inspects truck equipment and supplies such as tire, light, brakes, gas, oil, and water. Maintain truck fluid levels according to manufacturer standards and not quantities added on inspection sheet.? Ensure property is secured anytime when leaving or entering company premises, including locking gates and doors after hours. PROFESSIONALISM

Requirements? Approach others in a tactful manner; react well under pressure; treat other with respect and consideration regardless of their status or position; accept responsibility for on actions; follow through on commitments.? Manage difficult or emotional customer situations with professionalism.? Consistently ensure quality customer service through professionalism, timely response, skill, and courtesy.

Duties? Smile and greet the customer, always keeping in mind that they are having a bad day.? Use business cards with response time on each call. Close each service call with the importance of “Extreme Satisfaction” and 5 Star review.? Wear clean uniforms, belt, boots, and shirt tucked in. Look professional. COMMUNICATION

Requirements? Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.? Regularly and appropriately communicate with everyone you interact with professionalism, integrity, and clarity.

Duties? Promptly responds to customer needs; solicit customer feedback to improve service.? Cooperate with all co-workers, keep open communication with call center during work hours and on-call hours and always prepared for emergency service with form of communication with Company.? Assist in training new employees when requested, communicating clearly and professionally all proper techniques and methods. DEPENDABILITY

Requirements? Meets productivity standards; completes work in timely manner; strive to increase productivity; works quickly and accurate.? Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.? Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time? Follows instructions, responds to management direct; takes responsibility for own actions; keeps commitments you have made to the company.

Duties? Arrive at work on time daily, ready for duty when shift starts.? Maintain consistently excellent attendance.? Attend driver and employee meetings as requested for job and safety information.? Maintain personal appearance and uniforms in compliance with established Company standards.? Provide accurate and timely service when releasing vehicles from storage on weekend and after hours.? Perform other duties, including dispatching, cleaning office and shop and maintaining storage yard as requested.? Maintain storage yard in a clean and orderly manner.? Fuel truck (s) at end of the shift. I have read and agree with the job description that I have accepted.___________________________________________________ _______________Signature of applicant Date___________________________________________________Print Name_________________________________________________ _______________Signature of Company Representative Date___________________________________________________Print Name