Dispute Analyst

Dispute Analyst We are seeking a detail-oriented Credit & Collections Administrative Assistant to join our client's credit and collections department in Waller, TX. This role is primarily administrative and focuses on running dispute reports, distributing them to branch locations for resolution, and coordinating with Credit Analysts to ensure resolved disputes are monitored for payment and followed up on appropriately. The ideal candidate is organized, has strong data entry and reporting skills, and is comfortable communicating with multiple departments in a fast-paced environment. Key Responsibilities Dispute Reporting & Tracking Run dispute reports to identify outstanding customer disputes requiring resolution Distribute reports to the appropriate branch locations for review and follow-up Track outstanding disputes and monitor progress toward resolution Follow up with branch personnel to ensure disputes are addressed in a timely manner Maintain accurate records of dispute statuses and resolutions Credit & Collections Support Forward resolved disputes to Credit Analysts for continued account monitoring Assist with tracking outstanding balances and monitoring payment statuses Support Credit Analysts with follow-up on resolved disputes to help ensure timely payment Provide administrative assistance with collection efforts as needed Communicate updates and outstanding items to the appropriate team members Reporting & Administrative Support Maintain organized documentation related to disputes, resolutions, and account activity Perform data entry and update internal systems with accurate information Assist with generating reports and maintaining tracking spreadsheets Communicate with branch locations and internal departments to obtain updates and resolve outstanding items Provide general administrative support to the credit and collections department Help ensure information is accurate, complete, and communicated to the appropriate parties Qualifications Previous administrative, data entry, or clerical experience preferred Credit, collections, accounts receivable, or dispute resolution experience is a plus Proficiency in Microsoft Excel and Microsoft Office preferred Strong attention to detail and organizational skills Excellent communication and follow-up abilities Ability to manage multiple tasks, track outstanding items, and meet deadlines Comfortable working with reports, spreadsheets, and internal systems Ability to work collaboratively with branch locations and the credit and collections team