Customer Success Specialist
diliNew York, NY
About Us:
We're a fast-growing AI-driven platform revolutionizing compliance management for clean energy projects. Our platform empowers developers and contractors to seamlessly meet Inflation Reduction Act (IRA) and Prevailing Wage & Apprenticeship (PWA) requirements—reducing risk, increasing transparency, and unlocking maximum tax incentives. If you're passionate about technology, customer impact, and accelerating a clean energy future, we want to meet you.
About the Role:
As a Customer Success Specialist, you'll be a trusted advisor for our users, helping guide them through onboarding, adoption, and long-term success with our platform. You'll work directly with a Customer Success Manager to support clean energy developers, general contractors, and subcontractors to ensure smooth integration and continued value as they navigate IRA and PWA compliance. This is a unique opportunity to join a mission-driven startup at an early stage and have a real impact on product direction, customer experience, and industry transformation.
Key Responsibilities:
- Support Customer Success Manager in execution of day-to-day activities
- Customer service tailored to IRA/PWA compliance workflows
- Serve as the primary point of contact for user questions, issues, and feedback
- Build strong relationships with customers, proactively identifying ways to increase platform value
- Collaborate with Product and Engineering to share customer insights and influence feature development
- Help develop support content, best practices, and compliance resources
- Monitor usage data to detect adoption trends and flag potential risks
- Provide compliance support around prevailing wage, apprenticeship tracking, and documentation requirements
What We're Looking For:
- 0-2 years in Customer Success, Account Management, or Implementation (SaaS/startup preferred)
- Experience or familiarity with federal labor compliance, IRA/PWA rules, or the clean energy sector is a strong plus
- Outstanding communication and problem-solving skills
- Comfortable working in a fast-paced, remote-first environment
- Ability to translate complex compliance topics into clear, actionable guidance
Bonus: Experience using SaaS platforms, Loom, Notion, or similar
Why Join Us:
- Ground-floor opportunity at a mission-driven startup
- Remote flexibility and results-oriented culture
- Work with a collaborative, experienced founding team
- Direct impact on decarbonization and fair labor practices
- Competitive compensation, equity, and benefits
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