PIV Project Manager (NOAA)

Essential Functions: Serve as a primary point of contact for nationwide Personal Identity Verification–Interoperable (PIV-I) credential processing and coordinate credentialing activities among applicants, sponsors, NOAA stakeholders, the Office of Security, GSA, and USAccess badging locations. Receive and review PIV-I credential request packages for completeness, including required applicant information, CD-591 forms, sponsorship forms, and other supporting documentation. Coordinate credential requests throughout the credentialing lifecycle, including sponsorship, applicant data entry, security review, enrollment, clearance verification, printing authorization, and credential issuance. Use USAccess to sponsor applicants, enter and maintain applicant information, monitor credential-processing milestones, support enrollment and issuance activities, and help resolve system or processing issues with site operators and the USAccess Help Desk. Coordinate with the Office of Security to verify required security-processing activities and monitor applicant investigation and clearance status. Coordinate with USAccess badging locations and site personnel to confirm enrollment completion, security clearance status, and authorization to print and issue credentials. Provide procedural and system guidance regarding PIV-I credential requirements to applicants, sponsors, and other NOAA stakeholders. Identify, research, and coordinate the resolution of credentialing issues with GSA, USAccess, the Office of Security, badging locations, applicants, sponsors, and other stakeholders. Coordinate with NOAA Line Offices and logical-access points of contact, as needed, to ensure issued credentials support applicable network and access requirements. Maintain accurate credential-processing trackers documenting applicant information, required documentation, key processing milestones, enrollment status, security review status, and credential issuance activity. Track and reconcile credentialing costs, maintain itemized fiscal-year records by applicant, prepare monthly cost statements, and provide supporting information for invoice review and payment. Develop and maintain standard operating procedures, process guides, and instructional materials to promote consistent credential processing and assist stakeholders with submitting complete credential requests. Evaluate existing credentialing processes and recommend improvements that support accuracy, consistency, efficiency, and visibility into request status. Maintain regular communication with the client and credentialing stakeholders regarding applicant status, processing issues, operational priorities, budget activity, credentialing costs, and process improvements. Participate in recurring budget and operational coordination meetings and provide relevant updates regarding credentialing activity, costs, and issues requiring stakeholder attention. Apply applicable credentialing policies, procedures, documentation requirements, and security-processing controls to support accurate, complete, and timely processing of PIV-I requests. Provide responsive, detail-oriented customer support through proactive communication, accurate recordkeeping, timely follow-up, and consistent coordination throughout the credentialing lifecycle. Understanding the organizational policies and procedures for accuracy of solutions and deliverables to the client Demonstrating a commitment to quality and customer support