Datacenter FieldOps Technician

Job Duties and Responsibilities: Support and complete all scheduled data center Moves/Adds/Changes (MACs). Perform hardware installation MACs, including device labeling, power, and network cable connectivity. Complete hardware support work orders involving MACs, certification, troubleshooting, and break-fix. Manage assets, auditing, and daily work logs/ticket tracking. Provide smart-hands assistance within specified SLA response times (on-call duties may apply). Maintain a safe and secure operating environment and report violations. Maintain detailed documentation and record keeping. Follow site security protocols, badging requirements, and data protection procedures. Ensure proper logging, securing, and documentation of media storage devices. Use network hardware/components, copper and fiber infrastructure installation and testing tools, and datacenter infrastructure management (DCIM) tools. Coordinate equipment/material receiving, shipping, and RMA processing. Provide vendor and security escorts as needed. Perform general cleaning of floor, cabinet/rack surfaces, work benches, and other areas regularly. Support standard and emergency operating procedures for the data center. Provide status reporting on service availability, performance, and capacity utilization. Conduct daily error log reporting and physical inspections for general health, power, cooling, and hazards. Coordinate equipment installation and delivery schedules per project plans. Perform on-call duties as needed. Perform basic copper termination. Mount and install racks, patch panels, fiber optic hardware, and grounding. Perform testing: continuity tests, use of volt-ohmmeter, troubleshoot cable issues, and use tone sets. Install various fiber connectors (LC, Client, ST, FC, FDDI, SMA, MPO/MTP) for multi-mode and single-mode fiber. Terminate simplex and duplex jumper cords, breakout outside plant fiber, and indoor tight buffered fiber. Install fan-out kits including buffer tubes. Calculate end-to-end loss budgets per TIA/EIA standards. Complete paperwork accurately and timely (timesheets, material transfers, work orders, change orders, tool transfers). Perform testing using OTDR, Fluke, and EXFO. Troubleshoot network issues using OTDR. Perform mechanical and fusion splicing with all fiber cable types. Perform building entrance splices, maintenance space, and direct buried splices.

Additional Requirements: Self-motivated, positive, professional, and proactive in process improvements. Promote company culture and mission. Proficient with required tools. Act as company liaison with customer representatives. Strong problem-solving, critical thinking, and communication skills. Willingness to travel as needed. Education, Certification, License, and Skill Requirements: High School diploma or GED equivalent. Proficient with listed tools. Skilled in terminating all connector types and methods for SMF and MMF systems (Unicam, anaerobic, heat-cure). Experience in testing and troubleshooting MMF and SMF systems (OTDR and PMLS). 3+ years of experience required; 3-5 years of fiber experience preferred. Preferred industry certifications (Corning/FOA). Preferred data center installation experience. Preferred mechanical and fusion splice experience. Preferred OSP / confined space entry experience (splicing). Proficient with trade tools including screwdrivers, torpedo level, tape measure, snips, pliers, hammer, wrench set, cable stripper, flashlight, gloves, punch tool, tone set, crimp tool, and Krone/3M/BIX tools.

Physical Requirements: (Due to nature of job, The candidate must have): Ability to work at heights, off ladders, and in confined spaces. Ability to lift up to 50 pounds and move up to 75 pounds. Ability to utilize good color vision, read small print, and recognize audible signals.

Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.