Patient Access Representative As a Patient Access Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service.
Location: Remote
Applicants who live and plan to work from the following states will not be considered at this time: Alaska, Arizona, California, Colorado, Delaware, Hawaii, Idaho, Montana, Maryland, Massachusetts, Michigan, Nevada, New Mexico, Oregon, New Hampshire, New Jersey, Utah, New York, Rhode Island, Washington, and Wyoming. Thank you for your interest.
Responsibilities:
Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner.
Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties.
Verify patient information and obtain necessary medical information to create a comprehensive medical advisory.
Update electronic health records (EHR) accurately and efficiently.
Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to
medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements.
Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's
with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care
cohesive physician schedules for affiliated practices and
call interactions and relevant patient information accurately in the call center software system.
Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA
in ongoing training to stay updated on medical procedures, policies, and call center software.
Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores.
Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude.
Accurately and efficiently process and transfer calls as needed using a multi-line phone system
Qualifications:- Prior medical experience is required
- Certified Ophthalmic Assistant (COA) or Certified Medical Assistant (CMA) preferred
- Triage experience preferred
High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.
Previous experience in a call center, customer service, or healthcare setting is advantageous.
Previous ophthalmology experience a plus.
Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly.
Empathy, compassion, and a customer-focused mindset when dealing with
with medical terminology, healthcare procedures, and insurance concepts.
Proficiency in using call center software, databases, and electronic health records (EHR) systems.
Excellent multitasking skills and the ability to work under pressure.
Strong problem-solving abilities to address patient inquiries effectively.
Ability to maintain professionalism and composure during stressful
of HIPAA regulations and patient confidentiality.
Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment.
Company Benefits
We offer a competitive benefits package to our employees:
Medical
DentalVision 401k w/ MatchHSA/FSATelemedicineGenerous PTO Package
We also offer the following benefits for FREE:Employee Discounts and Perks
Employee Assistance Program
Group Life/AD&DShort Term Disability Insurance
Long Term Disability Insurance
EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
