Customer Service Representative IIInvesting in you, join a 100-year-old, family-owned leader in Ag – and grow with us! Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment."We know the confidence gap can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you."
Role Overview:
A Customer Service Representative II works in all aspects of customer service including product selection, order processing, and inventory management. This role may also involve helping in the warehouse—from stocking and retrieving items to making deliveries, operating a forklift, maintaining a safe and organized work environment, and supporting general branch needs.
A Sample of What You'll Do in this Role:
- Handle electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software
- Respond to customer sales inquiries in a timely, accurate, and appropriate manner
- Submit and code bills and invoices to the AP department for payment
- Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs
- Conduct monthly inventory cycle counts and annual inventory
- Support the Sales Team with accurate customer pricing and quickly resolve any inquiries or concerns
- Prepare reports under manager's supervision
- Aid team members in administrative tasks
- What You Bring to the Role:2+ years of experience
- Proficiency with Microsoft Office Suite
- Experience using JD Edwards or similar ERP system (JDE training will be provided if needed)
- The ability to accurately apply basic math concepts such as fractions, percentages, and ratios
- Mobility to move freely across uneven terrain both indoors and outdoors safely
- High School Diploma or equivalent
- Your Digital & Technology Capabilities:
- Proficiency with Microsoft Office Suite and the ability to learn and effectively utilize business systems such as JD Edwards ERPComfort using digital collaboration and communication tools, including Microsoft Teams, to support customer service and cross-functional teamwork
- Ability to leverage data, reporting tools, and AI-powered productivity tools such as Microsoft Copilot to improve accuracy, efficiency, and decision-making
What Makes You a Great Fit:- You have strong interpersonal and effective communication skills
- You have good organizational skills with strong attention to detail
- You're able to respond professionally to inquiries or complaints
- You read, write, and speak English fluently
Compensation and Benefits:
The base compensation for this position ranges from $17.45 to $23.29 per hour. Please note that wages may vary depending on skills and experience. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/???Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Our Commitment to Diversity & Inclusion: Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility. Wilbur-Ellis is a company you can be proud to call your employer Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific. Wilbur-Ellis is for and about people Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other. Wilbur-Ellis invests in the industry's best workforce Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.
