Customer Retention Specialist - State Farm Agent Team Member

Customer Retention Specialist At Derrick Elzey - State Farm Agent, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with usResponsibilitiesCommunicate and service existing customers regarding renewals, coverage options, and coverage gaps and changes. Review accounts and assist with updates or changes as needed. Identify opportunities to enhance customer satisfaction and engagement. Maintain accurate records and documentation of interactions. Collaborate with team members to meet retention and outreach objectives. Own execution.48-hour Service Level Agreement Underwriting follow-up same day Need-based product identification and household expansion. Protect retention.