Customer Care Representative

Location: Pleasant Prairie, WI

Schedule: Onsite, Monday - Friday, 7:30am - 4:30pmSalary: $52,000/annually, plus a comprehensive benefits package

Job Summary: The Customer Care Representative will interact with current and prospective customers by addressing inquiries and resolving complaints via phone and e-mail, as well as supporting customer care team.

Duties/Responsibilities: Interact with customers via telephone and email queues to provide support and information on truck deliveries and other information, responding expediently as inquiries come in. Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to other appropriate staff. Ensure that appropriate actions are taken to resolve customers’ pain points, questions, and concerns. Maintains highly detailed records of customer interactions about purpose of interactions and steps to resolve. Coordinate services to pick up and deliver units to final location while keeping detailed documentation of all moves. Issue payment for all services arranged. Reconcile all payments made via bank website. Assist in contacting repair facilities to get breakdown updates on all units. Create, research and send out specific reports internally and to our customers. Performs other related duties as assigned.

Required Skills/Abilities: Excellent communication skills including active listening, note-taking, and collaborating with colleagues. Service-oriented and able to resolve customer calls with a high level of urgency and sympathy. Proficient computer skills with the ability to learn new software. Multitasking and time management skills.

Education and Experience: High school diploma or equivalent. Technically savvy and computer literate. Previous customer service experience required. Experience in a corporate/office or call-center setting is a plus.

Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Founded in 2013, Pleasant Prairie Logistics LLC provides seamless and reliable logistics, specialized transport, and brokerage supply chain solutions throughout the United States, Mexico, and Canada. PPL is the fastest-growing subsidiary of JHT Holdings Inc. and has developed the industry’s most expansive network of capacity through our USMCA carrier relationships, a growing fleet of wholly-owned equipment, and an exclusive partnership with Mexicana Logistics S.A. de C.V. Our Family: - JHT Holdings - https://jhth.com/ - Pleasant Prairie Logistics - https://pleasantprairielogistics.com/ - Active USA - https://activetransport.com/ - Unimark Truck Transport - https://unimarktransport.com/ - Auto Truck Transport USA - https://autotrucktransport.com/ - MexLog - http://www.mexlog.com/ - ATC Transportation - https://www.atctransportation.com/