Job Title: Inbound Fraud Representative
Location: charlotte, NC 60-mile radius
Duration: 03-month contract with potential hire Description:
Client is seeking an Inbound Fraud Representative to assist customers with potential fraud concerns. The role involves reviewing accounts, researching customer issues, resolving inquiries, and providing excellent customer service in a call center environment.
Key Responsibilities:
Handle inbound calls related to potential fraud issues.
Review customer accounts, investigate concerns, and provide timely resolutions.
Communicate clearly and build positive customer relationships.
Identify problems and provide appropriate solutions.
Use Microsoft Word, Excel, PowerPoint, and Outlook.
Maintain a quiet, distraction-free remote work environment.
Required Qualifications:
At least 24 months of customer service experience or equivalent military experience.
Must reside within 60 miles of Charlotte, NC, for in-person training and occasional onsite activities.
Intermediate computer skills.
Availability to work evening hours and at least one weekend day.
Ability to pass a background investigation and provide fingerprints.
Must meet Section 19 of the Federal Deposit Insurance Act requirements.
Preferred Qualifications:
12+ months of banking or financial industry experience.12+ months of virtual work experience.12+ months of call center experience.
Strong communication, listening, problem-solving, and decision-making skills.
Excellent time management, organization, and customer service abilities.
Ability to adapt to changing processes and accept coaching.
