Customer Service RepresentativeResponds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
Major Duties and ResponsibilitiesResolves problems and communicates solutions or requested information to the customer.
Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer.
Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries.
Uses a customer relationship application or database to record activities and research product information.
Comply with the requirements of the company's Quality Management System.
Required Skills, Experience, and EducationHigh School diploma or equivalent
Confident, team-oriented, and enjoy working in a fast-paced environment
Excellent verbal and written communication skills
1+ years freight forwarding experience
Desired Skills, Experience, and EducationIntermediate to advanced level of experience with Excel
Strong problem-solving and decision-making ability
Self-managed and highly motivated
Displays integrity, reliability, empathy, and a strong work ethic
Results-oriented; Displays sense of urgency
Proficient in routing, costing, rating, and tracking
Bachelor's degree
Physical Requirements:
Remain in a stationary/seated position for an extended period.
Regularly required to operate a computer, telephone, keyboard, and other office machinery.
Specific vision abilities required by this job include close vision requirements due to computer work.
The ability to hear, understand, and distinguish speech and/or other sounds.
Work Hours12:00 p.m. - 9:00 p.m.
Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are.
Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
