Crypto Operations Manager Company:
CityMed Hospital Location: Remote Employment: Full-time Compensation: $200,000 – $250,000 USD per year (base), depending on experience
About the role:
CityMed Hospital is hiring a Crypto Operations Manager to run day-to-day crypto operations with reliability and control. You’ll own operational workflows across payments, custody handoffs, reconciliations, partner ops, and incident response—so crypto rails stay accurate, auditable, and scalable.
Responsibilities:- Design and run crypto ops processes (onboarding, transactions, reconciliations, escalations)
- Coordinate with product, compliance, finance, and support on daily operational issues
- Monitor operational KPIs (SLA, error rates, settlement times, queue backlog)
- Maintain SOPs, checklists, and audit-ready documentation
- Manage vendor/partner operational relationships (exchanges, custodians, payment providers)
- Lead incident triage for ops failures; run postmortems and preventive fixes
- Improve tooling and automation to reduce manual risk
- Train ops and support teams on crypto-specific procedures and controls
- Requirements3–6 years in operations, fintech ops, payments ops, or crypto ops
- Strong process design skills and comfort with high-detail reconciliation work
- Working knowledge of crypto rails (wallets, exchanges, on/off-ramps, settlement basics)
- Experience with compliance-aware operations and audit documentation
- Excellent stakeholder communication in async remote environments
- Proficiency with ops tooling (ticketing, spreadsheets/SQL basics, dashboards)
- Fluent English
Nice-to-haves:- Experience in healthcare, healthtech, or other regulated industries
- Familiarity with custody workflows, Travel Rule ops, or treasury operations
- Prior ownership of 24/7 or follow-the-sun ops coverage models
