Operations Manager
uvoraDenver, CO
About the Role:
- We’re looking for a hands-on Operations Manager to take full ownership of customer experience, subscription performance, and backend operations for a fast-scaling health & wellness brand.
- This role sits at the core of the business - your work directly impacts retention, refunds, chargebacks, and overall customer trust. You’ll be responsible for turning operations into a growth lever, not just a support function.
- If you’ve worked with subscription-based brands before, you already know: small improvements in churn, support speed, and dispute handling can create massive revenue impact. That’s exactly what this role is built for.
- What You’ll OwnLead customer support and backend operations with a focus on speed, quality, and consistency
- Build and optimize subscription retention strategies to reduce churn and increase LTVMonitor and actively reduce refunds, disputes, and chargebacks
- Manage brand reputation across platforms (Trustpilot, Shop, BBB, etc.) with fast, high-quality responses
- Track key operational metrics and continuously improve workflows and efficiency
- Build and refine customer success processes that improve the overall customer journey
- Work closely with leadership to improve operational performance and scale sustainably
What We’re Looking For:
- Experience in operations, customer success, or customer service for a subscription-based health/wellness brand
- Proven impact on retention, churn reduction, refunds, or chargeback reduction
- Strong analytical mindset with comfort working with KPIs and operational data
- Highly organized with strong execution and team management skills
- Solid understanding of subscription business models and recurring revenue dynamics1–2+ years of relevant experience (results matter more than tenure)
- Preferred Experience
- Health, wellness, supplement, fitness, or nutrition subscription brands
- Fast-growing DTC or eCommerce subscription environments
- Why This Role Matters
You won’t just be managing operations — you’ll be directly shaping customer retention, revenue stability, and brand reputation. This is a high-impact role in a performance-driven environment.
Matching similar jobs
Level
Mid L4
Location
Denver, CO
Occupation
General and Operations Managers
Industry
Software Publishers
Posted
10 days ago