Senior Information Management / Knowledge Management (IM/KM) Specialist

In this role, you will: Lead the development and implementation of enterprise Information Management (IM) and Knowledge Management (KM) strategies, governance, records management, metadata, and collaboration solutions using Microsoft 365, SharePoint Online, and integrated enterprise applications. Design, develop, and administer SharePoint Online, Microsoft Teams, Lists, and other Microsoft 365 collaboration environments, ensuring compliance with DoD Security Requirements Guide (SRG), Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs), Section 508, and information governance requirements. Develop and maintain executive dashboards, Common Operational Pictures (COPs), Key Performance Indicator (KPI) scorecards, workforce analytics, and interactive data visualizations using Microsoft Power BI, Microsoft Excel, and other approved business intelligence tools. Integrate and analyze data from multiple Government information systems to deliver enterprise reporting, predictive analytics, performance metrics, and executive decision-support products. Design and implement Microsoft Power Apps and Power Automate solutions to automate workflows, streamline reporting, improve collaboration, and increase organizational efficiency. Leverage approved Artificial Intelligence (AI) and machine learning capabilities, where authorized, to enhance knowledge discovery, document management, data analysis, and workflow automation while maintaining data governance compliance. Capture, organize, and disseminate organizational knowledge, lessons learned, and best practices to improve information sharing and operational effectiveness. Develop and deliver executive briefings and training on Microsoft 365, SharePoint Online, Power Platform, business intelligence, and knowledge management best practices. Collaborate with Government stakeholders to advance digital modernization initiatives and ensure compliance with DoD cybersecurity, records management, accessibility, and information governance policies. To be successful in this role, you will have: An active U.S. Department of Defense (DoD) Secretsecurity clearance with the ability to obtain a Top Secret/SCI clearance. U.S. Citizenship. A Bachelor's degree or higher from an accredited institution in Information Technology, Computer Science, Information Systems, Data Analytics, Business Intelligence, Business Analytics, Graphic Design, Statistics, or related discipline.2+ years of experience designing, developing, and administering Microsoft 365 collaboration and business intelligence solutions, including SharePoint Online, Microsoft Teams, Power BI, Microsoft Excel, Power Apps, and Power Automate to support enterprise collaboration, executive dashboards, data visualization, workflow automation, and reporting. Demonstrated experience implementing enterprise Information Management (IM) and Knowledge Management (KM) strategies, integrating data from multiple Government or enterprise information systems, and developing information governance, records management, and decision-support solutions. Demonstrated experience administering Microsoft SharePoint Online and Microsoft 365 collaboration environments. Demonstrated experience designing executive dashboards, Key Performance Indicator (KPI) dashboards, operational Common Operational Pictures (COPs), and business intelligence visualizations using Microsoft Power BI and Microsoft 365 technologies. Experience administering Microsoft Teams and training users on Microsoft 365 collaboration, business intelligence, and knowledge management tools. Strong analytical, presentation, data visualization, and executive briefing skills, with the ability to communicate complex technical information to senior military and civilian leaders. To be willing and able to travel (up to 10% of the time).Must possess or be able to obtain a valid U.S. Passport. The ability to work on-site in Suffolk, Virginia. Additional desired experience and skills: Active TS / SCI Security clearance. Experience developing executive dashboards, operational Common Operational Pictures (COPs), business intelligence, data visualization, workforce analytics, and decision-support products using Microsoft Power BI and Microsoft 365 technologies. Relevant Microsoft certifications (Power BI, Microsoft 365, Power Platform, SharePoint, or Azure) and professional certifications such as Project Management Professional (PMP), Certified Knowledge Manager (CKM), or ITIL Foundation are highly desirable. Experience integrating Artificial Intelligence (AI) capabilities into business intelligence and analytics. Knowledge of Department of Defense (DoD) data governance and records management policies.

Company Overview: Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency: Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.