Customer Technical Support Provide product evaluation support, technical support, issue analysis, and application engineering support for semiconductor equipment customers in North America (NA).Understand customer technical requirements and translate them into clear engineering requirements for internal development teams. Serve as the primary technical interface between North America (NA) customers and Prodrive's engineering teams in the Netherlands. Support technical training sessions, product introductions, and technical seminars for customers when required. Provide on-site technical support at customer facilities and semiconductor fabs when required. This may include travel to locations outside North America (NA), such as Japan, Korea and Taiwan. Solution Engineering Collaborate with customers and Prodrive engineers to develop solutions that meet customer requirements. Support technical evaluations, requirement analysis, and solution definition during the early phases of customer projects. Prepare technical documentation, specifications, presentations, and technical reports for customer discussions. Support RFQ activities and the preparation of technical proposals. Explain and promote the technical differentiators and competitive advantages of Prodrive solutions to customers. NPI & Design-inTake technical ownership during customer design-in, evaluation, NPI, and transition to volume production, and coordinate activities between customers and internal project teams. Share and track customer requirements, technical issues, project schedules, and project risks with internal teams throughout the project lifecycle. Ensure customer requirements are accurately communicated to and properly implemented by internal development teams. Lead technical communications between customers and internal project teams and manage follow-up actions.
What We Offer:- Medical, dental, and vision250 hours of annual time off (that carries over from year-to-year!)Company provided lunch daily (dinner if assigned to an evening shift)A generous parental leave policy
- Annual retirement bonus
- Company-wide outings twice a year
- Performance-based bonus up to 20% of gross yearly salary
- Free lunch and dinner available every day on-site
- A young, entrepreneurial, and innovative company culture where initiative is encouraged
Requirements:
Bachelor's degree or higher in a STEM-related field. (Preferred majors include Electrical Engineering, Mechanical Engineering, Mechatronics, Control Engineering, Semiconductor Engineering, Optics, Physics, Computer Science, or related disciplines.)3-5+ years of experience in Technical Support, Field Application Engineering (FAE), or related technical customer-facing roles within semiconductor equipment, machine vision, motion control, automation, mechatronics, optical systems, electronics, or industrial computing industries. Ability to understand customer requirements and translate them into well-defined engineering requirements and solutions. Hands-on mindset with strong ownership, accountability, and the ability to work independently. Ability to communicate at an engineering level in English. Willingness and ability to travel domestically and internationally (approximately 50% travel).Highly self-motivated and self-disciplined, with the ability to work independently and take ownership in a flexible and remote working environment.
Preferred Qualifications:
Prodrive's solutions span multiple technology domains. Experience in all of the areas listed below is not required. Candidates with experience or familiarity in one or more of these areas will be considered favorably.
Technical support experience with semiconductor equipment OEMs or related supply-chain companies.
Experience as an Application Engineer, Field Application Engineer (FAE), System Engineer, or Product Engineer.
Understanding of, or relevant experience with, Motion Control, Servo Drives, EtherCAT, Control Theory, Precision Motion Systems, or Mechatronics.
Understanding of, or relevant experience with, Industrial Cameras, CMOS/CCD Image Sensors, TDI Cameras, Machine Vision, or Inspection Equipment.
Understanding of, or relevant experience with FPGA, Embedded Systems, Electronics, Power Electronics, or Computer Networking.
Experience in Requirements Management, System Integration, Verification, Validation, or Root Cause Analysis.
Experience in life cycle management such as engineering change management (ECN), End of Life (EoL), and SLA (Service Level Agreement).Experience collaborating with global engineering organizations, especially with overseas customers or headquarters located in Japan, Korea, or Europe.
We Are Looking for Someone WhoEnjoys working directly with customers and solving complex technical challenges.
Possesses both strong engineering capabilities and customer-facing communication skills.
Can effectively translate customer requirements into engineering requirements and collaborate closely with development teams.
Is motivated to work with global teams and contribute to the development of next-generation semiconductor equipment.
Wants to drive customer design-ins and technology adoption, rather than simply providing technical support.
