Job Description: Job Description HVAC Service Manager - Royal Heating & Cooling
Location: Jersey City, NJ
Position: Full-Time HVAC Service Manager
Schedule: Monday-Friday
Position Type: Office & FieldAbout the Position
Royal Heating & Cooling is a growing HVAC company seeking an experienced HVAC Service Manager to lead and develop a team of approximately 5-10 HVAC technicians and growing. This is a hands-on management position combining technical leadership, field supervision, customer service, operational management, and administrative responsibilities. We are looking for someone who can bring structure and accountability to the service department while helping our technicians improve their technical knowledge, productivity, and quality of work. The ideal candidate has significant hands-on HVAC experience and has previously worked for established HVAC companies. You should be capable of managing technicians while also having the technical ability to assist them with difficult diagnoses and step into the field when necessary.
Required Qualifications:- 8+ years of HVAC industry experience
- Ability and willingness to travel to job sites regularly
- Significant hands-on HVAC service and troubleshooting experienceHVAC installation experience
- Previous employment with established HVAC service companies
- Strong understanding of residential HVAC systems and controls
- Strong electrical, refrigeration, airflow, heating, and diagnostic knowledge
- Previous experience supervising, mentoring, or training HVAC technicians
- Ability to independently troubleshoot complex HVAC problems
- Strong leadership skills and ability to hold employees accountable
- Assertive while maintaining professionalism and respect
- Positive, team-oriented attitude
- Strong customer-service and conflict-resolution skills
- Comfortable handling dissatisfied or irate customers
- Strong mathematical and job-pricing skills
- Organized and capable of managing multiple jobs and technicians simultaneously
- Comfortable working with computers, tablets, and HVAC technology
- Proficiency with Microsoft Word, Excel, and other basic office software
- Strong written and verbal communication skills
- May require physical labor in various weather conditions
- Valid driver's license
- Conduct weekly meetings to implement/review service procedures and offer on-going training
Preferred Qualifications:- Plumbing experience or knowledge
- Familiarity with Jersey City and surrounding North Jersey service areas
- Project-management experience
- Experience managing a service department of 5+ technicians
- Experience developing SOPs, training programs, and technician performance standards
- Experience using HVAC field-service/dispatch software
- College or technical degree
Key Responsibilities:- Manage, supervise, and provide daily direction to HVAC service technicians
- Coordinate technician dispatching
- Monitor jobs throughout the day and ensure work is completed properly Supervise HVAC installations to ensure proper workmanship, quality, efficiency, and compliance with company and manufacturer standards
- Provide technical support to technicians in the field
- Review technician diagnoses and make recommendations when necessary
- Inspect jobsites and evaluate technician workmanship and performance
- Assist technicians with difficult service calls and troubleshooting
- Perform HVAC service duties and respond to emergency service calls when needed
- Handle customer questions, concerns, and escalations, including difficult or dissatisfied customers
- Conduct estimates and price service and installation work
- Order equipment, parts, and materials
- Coordinate job logistics and ensure crews have the necessary materials
- Assist with invoicing and job documentation
- Coordinate and file permits when required
- Monitor callbacks, workmanship issues, and technician performance
- Provide management with daily and weekly service-department metrics
- Schedule and coordinate technician training
- Train, mentor, and develop technicians
- Assist with interviewing, hiring, onboarding, and evaluating technicians
- Help establish and enforce company procedures and service standards
- Work with ownership and office staff to improve the organization, efficiency, and profitability of the service department
