Lead Optician (4250) Job at Brockton Neighborhood Health Center in Brockton

Position Type: Full Time

Salary Range: $68,750.00 - $95,000.00 per year

Pay Transparency Statement: In accordance with the Massachusetts Pay Transparency Act, BNHC provides a reasonable pay range for each posted position. Actual compensation will be based on multiple factors such as relevant experience, education and training to determine offered rates. This range represents the organization’s good faith estimate of the possible compensation at the time of posting.

Position Summary: The Lead Optician supervises optical services at Brockton Neighborhood Health Center working with the Director of the Eye Services. The Lead Optician oversees all aspects of this service with approval of the Director where required.

Responsibilities: Manage and operate the optical services at BNHC, including eyeglass fitting, selling, dispensing and adjusting. Maintain accurate frame, lens & optical supplies inventory and financial records. Take a formal inventory at least twice per year. Collect and maintain accurate patient financial, insurance and demographic information related to the provision of optical goods, using Epic and Flexsys software systems. Collaborate with the health center's billing and fiscal offices to assure the flow of information needed for third party billing for eyeglasses. Manage all Optical services personnel in collaboration with the Director of Eye Services, including performance evaluations, orientation, disciplinary action and hiring. Provides direction to staff to ensure policies and procedures are followed. Keeps optical staff informed of health center issues and events. Act as a Mentor to staff Optician Apprentice(s) in collaboration with Director of Eye Services and Staff Optometrists, coordinating MA State required activities and oversee on the job apprentice training. Professional BehaviorDemonstrates responsibility and accountability. Maintains confidentiality at all times. Maintains discretion of conversation in work areas. Is pleasant, courteous, and considerate of patients, co-workers, and external professional contacts. Demonstrates ability to prioritize demands, work with distractions, adapt to change, exercise efficient time management, and work independently. Maintains appropriate chain of command. Participates in continuing education for personal and professional growth. CommunicationsProfessional verbal, written and interpersonal communication skills required. Empathy and understanding of patients with different cultural, educational, and life experiences different than their own. Must regularly communicate relevant information learned from colleagues and supervisors and from various meetings attended. Demonstrates sensitivity and responds appropriately to verbal and non-verbal communications of patients, families, and co-workers. Maintains patient's right to privacy, assuring dignity in the provision of care and is discreet in all communications, written and oral, about the patient's care. Problem ResolutionConsistently utilizes good judgment in the resolution of problems, clinical and non-clinical. Has the ability to visualize and anticipate new problems and to be part of the problem solving process. Possesses the ability to act independently and is willing to make decisions utilizing good judgment. Interpersonal SkillsUtilizes tact, courtesy, patience, and discretion in dealing with others. Possesses the ability to maintain a stable presence under stress due to pressure of the work environment. Career DevelopmentAttends and actively participates in scheduled staff meetings. Maintains clinical competence through ongoing clinical education and training. Participates in professional staff teaching, both formal and informal.

Working Conditions: The Lead Optician supervises the optical shop in a busy community health center in an urban neighborhood. Quantity of optical orders is considered high volume, many walk in patients. Follow all BNHC protocols and regulations. Provide a friendly and professional environment within Optical.

Physical Requirements: The individual must be in good health of mind and body with the physical dexterity and vision suitable to accomplish the job duties outlined above. Knowledge of proper patient transfer assistance is also required and the ability to lift as much as 50 pounds may be necessary.

Qualifications: Optician Licensed in Massachusetts. At least 5 years of experience as an optician is preferred. Requires an active commitment to excellence in patient care, a desire to improve wellness of our community, an appreciation for community needs, embodies cultural competency, and someone who is excited about the opportunity to continue to enhance the Optical Shop. Familiarity with MA insurance billing is helpful. Proficiency in any of the following languages is preferable: Cape Verdean Creole, Portuguese, Haitian Creole, French, and Spanish. CPR/BLS certified