Test Proctor

Essential Responsibilities: Proctor a variety of tests, including but not limited to: College Placement testing, Health Care Studies Admissions Testing, Competency Testing, Departmental Challenge Exams (Credit-by-Exam), ESL Institute Testing. Maintain confidentiality and security of all testing materials, records and related documents. Deliver quality customer services to both internal and external constituents in a professional, helpful and courteous manner. Clarify testing procedures based on established guidelines and offer navigational guidance throughout the testing process. Aggregate scores and placement data, and produce daily score reports. Data enter placement decisions into appropriate software (i.e. Banner) and verify accuracy of student information and codes. Maintain efficient operations of testing check-in and check-out procedures. Respond promptly to testing inquiries via telephone, email, or face-to-face; researching information to ensure accuracy and redirecting calls when necessary. Remain up-to-date on relevant processes and procedures to understand how to apply this knowledge to solving student/customer problems. Prepare standard documents, forms, such as test-taking vouchers. Maintain processes related to the use of Assessment Center lockers during test taking. Assist the department in special projects, as needed. Coordinate meetings or events on behalf of the Director, Assessment Center; reserving appropriate space, ensuring all attendees are invited and responses are received. Record and maintain testing records, implementing proper security measures associated with department records and confidential files. Maintain departmental inventories, generate periodic inventory reports, anticipate and plan for needed supplies for upcoming or seasonal events and activities; keeping supervisor informed of items needing reorder and preparing purchase order requests. Sort and distribute incoming mail and refer non-routine or priority mail to the appropriate person. Under the guidance of the Director and in collaboration with the College's Center on Disability, provide assistance to students in need of special accommodations during testing process, such as reading and scribing tests. Assist the Testing Specialist in the development of testing schedules. Provide technical assistance to students and report any systems-related issues the Director or Testing Specialist. Maintain expertise of administrative information systems used by the department; accessing these systems to research, gather or generate reports, as needed. Submit work orders or schedule repairs and maintenance of Assessment Center and equipment, as needed. Adhere to FERPA regulations as they pertain to maintaining the security and confidentiality of all student records, as well as maintain the confidentiality of other documents on behalf of the work area and the College. Maintain sensitivity, understanding and respect for a diverse academic environment inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds. Perform assigned duties in a manner consistent with the mission, goals and core values of the College. Other duties as assigned.

Required Qualifications: High school diploma, or its equivalent (e.g., GED) required. A minimum of five (5) years of clerical, administrative or other relevant work experience required. Previous work experience administering or proctoring academic or certification exams is required. Ability to follow established guidelines and procedures with strong attention to detail. Demonstrated organizational skills and the ability to multi-task is required. Demonstrated computer skills required. Experience using an enterprise-wide computer system required. Demonstrated proficiency using Microsoft Word and Excel. Strong customer service skills and the ability to maintain sensitivity, understanding and respect for a diverse work environment is required. Excellent verbal communication skills required. Effective problem-solving skills required. Ability to travel to the College's regional centers, as needed, is required. Ability to maintain sensitivity, understanding and respect for a diverse academic environment inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds required.

Preferred Qualifications: Associates degree (or two years of college level course work) preferred. Any and all degree(s) must be from a regionally accredited institution of higher learning. Experience using Banner preferred.

Benefits: Thank you for your interest in opportunities at Community College of Philadelphia. Below is a summary of the comprehensive benefits package available to administrative employees. Classified and Confidential Full-Time employees receive a competitive benefits package that includes:

• Medical, prescription, dental, and vision coverage at no cost (PPO buy-up plan available at a cost)
• College-paid life insurance and long-term disability403(b) retirement plan with a 10% College contribution when you contribute 5%Generous paid time off, including:
• Vacation time: prorated paid vacation in your first year, with accrual increasing based on length of service—from 10 days annually (6.25 hours/month) for 1–2 years, to 15 days (9.38 hours/month) for 3–4 years, and up to 20 days (12.5 hours/month) after 5 years
• Personal time: 30 hours annually (4 days - prorated based on hire date)
• Sick time: paid at 100% with appropriate documentation
• Paid bereavement leave
• Paid holidays
• Tuition remission (100%) for employees and eligible dependents
• Forgivable Loan Program
• Employee Assistance Program (EAP)
• Additional perks include winter break, spring break, and summer hours (4-day workweek)
• For additional details, please visit our benefits page.