Donor Care Specialist To organize, recruit and draw blood donors through a program designed to meet the needs of the Hospital. Ensures the satisfaction of all users of the department's services, internal and external according to the hospital's customer service standards. Performs donor screening to ensure donor's eligibility per CCHC, CDC, FDA, AABB, and CAP standards. Performs all aspects of whole blood collections and therapeutic phlebotomy procedures. Performs whole blood collections on offsite blood drives and in donor center. Prepares and labels blood components and samples for testing. Performs accurate documentation on all blood donor records and data entry including donor deferrals into the computer system and ensures all quality control standards are met. Assists with donor recruitment. Performs daily inventory and replenishment of all donor care supplies as needed. Sends a list of supplies to be ordered to the Supervisor or designee. Obtains appropriate blood specimens from donors and patients. Maintains workbenches, testing areas and other work areas in a clean, sanitary and free of clutter condition for the safety of patients, guests and staff. Maintains a thorough knowledge of departmental and Hospital policies and procedures as they pertain to the job, including the fire and disaster plans. Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers. Performs other work-related duties and activities as assigned or requested. Ability to read, write and effectively communicate in English. High School Diploma or GED required. Good interpersonal, written, and verbal communication skills. Ability to work independently and to work under pressure. Prior phlebotomy experience required. National Certification or completion of an accredited phlebotomy program preferred. Basic Life Support certification (BLS) Proficiency in using computers/laptops. Experience drawing pint units with 16 gauge needle Experience drawing whole blood or therapeutic phlebotomies Experience in a hospital Blood Donor program or program like Red Cross Ability to read, write and effectively communicate in English. High School Diploma or GED required. Good interpersonal, written, and verbal communication skills. Ability to work independently and to work under pressure. One-year experience as donor phlebotomist preferred. Working knowledge of blood groups and Rh types and donation procedures. Basic Life Support certification (BLS) and must maintain certification. Current Donor Phlebotomy Technician, DPT (ASCP) certification or Qualification in Donor Phlebotomy QDP(ASCP) required and must be maintained. Proficiency in using computers/laptops.
