Instructional Designer will lead the design, development, and delivery of enterprise-scale learning experiences that build AI fluency, accelerate adoption of Microsoft 365 Copilot, and help employees apply approved AI tools responsibly in their daily work. The role will also facilitate engaging learning sessions for individual teams, leaders, champions, and specialized user groups while connecting training to broader change plans, communications, readiness activities, and adoption outcomes.
Responsibilities:
Develop enterprise-wide training and change-enablement strategies that support large-scale AI adoption across regions, functions, roles, and levels of digital maturity.
Design role-based learning curricula for Microsoft 365 Copilot, Copilot Studio concepts, and other approved AI tools, ensuring content is tailored to multiple audiences, business workflows, and stages of the adoption journey.
Create learning journeys that move employees from awareness to confidence, practical application, responsible use, and sustained behavior change.
Identify audience-specific change impacts, adoption barriers, gaps, resistance points, and reinforcement needs; translate those insights into targeted learning and enablement plans.
Facilitate virtual and in-person training sessions, workshops, office hours, and labs for broad employee audiences, leaders, champions, and targeted personas.
Translate technical AI capabilities, risks, and use cases into clear, accessible training materials for technical and non-technical employees.
Develop reusable enablement assets, including facilitator guides, job aids, quick tips, scenario libraries, prompts, exercises, knowledge articles, change toolkits, leader talking points, and trainer materials.
Create engaging, informative, and polished video content that supports AI learning, reinforces key messages, and helps employees quickly understand and apply new tools and ways of working.
Use data, feedback, adoption metrics, and learner insights to evaluate training effectiveness, measure behavior adoption, and improve curriculum, delivery methods, and learning outcomes
Experience Required:
Instructional Design, User Experience Design (UX), Visual Design, Learning Strategy, Technical Training, Training and Development, Adobe Creative Suite
Significant experience in designing and delivering training and change-enablement strategies for a large, complex, global enterprise; experience supporting audiences of 150,000 or more employees is strongly preferred.
Demonstrated expertise in Microsoft 365 Copilot, including practical use across Microsoft 365 applications such as Word, Excel, PowerPoint, Outlook, Teams, enterprise chat experiences, and basic agent building.
Broad understanding of AI tools, responsible AI practices, prompt design, AI-enabled workflow transformation, and emerging trends in enterprise AI adoption.
Strong instructional design capabilities, including needs analysis, audience segmentation, curriculum architecture, learning objectives, assessment methods, adoption reinforcement, and blended-learning design.
Proven facilitation skills, with the ability to lead engaging, practical, and outcome-focused training sessions for diverse global audiences.
Experience applying organizational change management principles, including stakeholder analysis, change-impact assessment, readiness planning, resistance management, reinforcement, and adoption measurement.
Ability to simplify complex technical concepts into plain language, practical examples, and actionable guidance.
Experience creating scalable learning and change assets that can be reused by facilitators, champions, managers, and employees across multiple business areas.
Comfort working in a fast-moving technology environment where tools, policies, and user needs continue to evolve.
Experience Preferred Two or more years of experience supporting enterprise AI, digital workplace, productivity, or Microsoft 365 adoption programs.
Five or more years of experience building persona-based learning and change strategies tied to business use cases and measurable adoption outcomes.
Familiarity with Copilot Studio, agent concepts, or low-code/no-code automation platforms.
Experience developing train-the-trainer programs, champion enablement models, communities of practice, or peer-learning networks that reinforce sustained behavior change.
Experience using learning analytics, surveys, usage data, sentiment, readiness indicators, and qualitative feedback to measure impact and guide continuous improvement.
Background in organizational change management, employee experience, technology enablement, or digital transformation.
