We are an established Chicago family law firm seeking to expand our intake team and are seeking an empathetic and detail-oriented individual to serve as the point of first contact for potential clients. A few things we love about our firm:*We truly enjoy working with each other and have a collegial and collaborative environment.*We are primarily remote but we maintain office space in the loop for attorneys and staff to use as needed.*We encourage our employees to travel, work remotely if desired and enjoy a very healthy work-life balance.*This position allows for continued growth and learning, with training and opportunities to expand your skill set.*Firm outings that are actually fun (usually 3-4 x per year) – Cubs games, Chicago River cruise, holiday party extraordinaire
Compensation: $50,000-$60,000 (commensurate with experience)
Responsibilities:
Lead Engagement: Respond to inbound leads by phone and email within a timely manner; act as a welcoming, professional point of contact.
Client Qualification: Conduct intake screening calls to assess legal needs, determine case eligibility, and guide clients through next steps.
Sales-Conscious Intake: Explain services, pricing, and the consultation process confidently and with empathy.
Appointment Scheduling: Coordinate and schedule consultations and ensure thorough documentation in client intake systems.
Pipeline Management: Maintain up-to-date records in the client intake system, ensure follow-ups are timely, and monitor lead progression.
Performance Reporting: Track and report on lead conversion metrics; identify gaps, trends, and opportunities for improving intake outcomes.
Legal Admin: Perform miscellaneous clerical tasks as needed, including spreadsheet management, data entry, and issuing draft bills.
Qualifications:
Enjoys talking with people; empathetic nature and highly emotionally intelligent to ensure potential clients feel heard.
Highly organized, detail-oriented, self-motivated, and target-driven.
Tech-savvy; experience with legal intake software (preferably Clio) is an asset.
Reliable and trustworthy; shows up on time and responds to emails and calls promptly.
Proven track record in qualifying and converting profitable leads, including handling intake in a sales or customer experience role.
Background in the legal industry preferred.
Must reside in Illinois or Indiana, but the role is remote.
Please submit resume and a cover letter through LinkedIn (merged as one PDF).
