Graceland Front Office/Guest Services Position Become a part of the exciting growth at Graceland! Since opening to the public in 1982, Elvis Presley's Graceland has hosted over 20 million visitors from every state in the union and nearly every country of the world. Graceland welcomes over 500,000 visitors each year, is one of the five most visited home tours in the United States, and is the most famous home in America after The White House. In 1991, Graceland was placed on the National Register of Historic Places. In 2006, it was designated a National Historic Landmark. Graceland visitors come from all walks of life, all ages, all musical tastes, all income levels, all educational backgrounds, and all parts of the world. Our employees are ambassadors to Memphis and work hard to ensure all of our guests are treated with the same southern hospitality that Elvis Presley was known for. This is a position located in the Front Office/Guest Services Department at The Guest House at Graceland having working hours 4pm- 12:30 am and flexible days to include weekends, holidays, and overtime as required according to the business needs of the hotel.
Responsibilities:
Under the supervision of the Front Office Management team at The Guest House at Graceland:
- Transport guest luggage to/from guest rooms.
- Escort guests to rooms and inform guests of all hotel services and features.
- Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay.
- Must have a thorough knowledge of all hotel services and amenities.
- When driving, maintain constant contact with the hotel contact person and keep track of passenger pickups and drop-offs, as necessary.
- When passengers have questions, respond in a polite and friendly manner, deal with any complaints, and help with luggage as needed.
- Inspect shuttles and report any issues.
- Excellent guest service skills required
- Other duties as assigned
Physical Requirements:
Ability to stoop and reach; ability to sit for long periods of time; ability to climb stairs/ A good clear speaking voice is essential; must have 20/20 or near 20/20 vision with or without corrective lenses; must have a good driving record; must be able to ascend and descend shuttle without ramp and the ability to hold and lock down wheelchair. Frequently required to lift heavy bags up to 75 lbs.
Special Requirements:
Work in a no smoking area; uniform is required; a valid CDL driver's license or equivalent is required; must be twenty-one (21) years of age; a good driving record is required.
Conditions of Employment:
Work flexible hours, evening, holiday, and overtime as required; must be able to use a hand-held radio; must be able to pass a physical and drug test according to DOT.
Application process:
Please complete an application online at www.graceland.com/careers. Must be able to pass a background check and pre-employment drug test. We are an equal opportunity employer. This position will remain open until filled. Notice: Screening tests for alcohol and illegal drug use will be required before hiring and during your employment with this company.
