Job Description & Essential Functions of the Mechanical Designer, Technical Services The Mechanical Designer, Technical Services will serve as the liaison between headquarters, China, and the U.S. Absen team. This position will perform a variety of complex technical tasks and support the sales team with pre-sales opportunities and post-sales services, providing engineering solutions to clients, regional product management, managing engineering documents, and performing internal and external training.
Essential Functions:- Answer all technical questions from current and prospective clients and the sales team
- Listen to sales conversations and help build strategy to win the opportunity
- Provide technical assistance to clients as well as prospects, including site surveys, designing parts and accessories, and making mechanical drawings and electrical schematics
- Provide support to the repair service team in areas of repair, service, or installation
- Draft technical documents such as specs, drawings, instructions, etc
- Provide internal and external product training
- Assist with post-sales events, such as project management, support and development
- Serve as a liaison between the customer and the company
- Serve as a liaison between headquarters, China, and the USA Absen team
- Participate in tradeshows, conferences, demos, trainings, and other business-related events
- Provide daily technical (troubleshooting) phone and online support for all Absen customers
- Conduct onsite technical installation for clients all over the United States
- Deliver onsite technical installation consultation and provide clear instructions
- Field and manage support calls as assigned
- Travel to customer sites as needed to coordinate duties listed above
- Prepare warehouse Demos and site support for the demos
- Escalation management process (when applicable)
- Perform all other duties as assigned by management
- Must have working knowledge of AutoCAD and Solid Works/Inventor/Pro-E or equivalent
- Must have knowledge of ASME Y14.110-2000 & Y14.5-1994 drawings
- Must have knowledge of various fabrications and assembly, including metal machining. Sheet metal fabrication, and molding
- Must have knowledge of electrical systems, products and components
- Must have knowledge of industry specifications for materials, parts, and processes
- Should be creative, innovative, and committed to excellence
- Detail oriented
- Ability to work alone and in a team
- Ability to work in a diverse and fast paced environment
- Legally authorized to work in the U.S.Education & Experience Requirements:
- Mechanical Engineering preferred
- Minimum 1-year LED/AV experience preferred.
Physical Requirements:
Ability to independently set up and dismantle LED display demonstration equipment for customer presentations, with or without reasonable accommodation.
Ability to lift, carry, push, or pull equipment weighing up to 40 lbs on a regular basis.
Ability to stand for periods of up to 2 hours during demonstrations and presentations.
Work Location: May be required to work overtime or flexible hours on an as-needed basis
Travel:
May be required to travel throughout the year for business meetings, tradeshows, training, demos, and other business-related events May be required to travel back and forth from SZ HQ and Orlando HQ
Language: Must be able to understand, speak, and write the English language
Must be able to understand and speak the Chinese language
Compensation range:
Hourly rate from USD20 and up, depending on qualifications, experience, and geographic location.
