Customer Liaison The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom.
What We Offer:
Health insurance – Medical, Dental, and VisionPTO days, floating holidays, paid holidays, and sick days 401K retirement plan with company match40 hours/week with overtime potential Grow your career with us – many promotional opportunities are available
Pay rate: $21 - $25 (depending on experience)
The schedule will be five days per week, either 9:00 a.m. to 5:00 p.m. or 9:30 a.m. to 6:00 p.m., depending on the showroom location. Please note that the position will support both the Huntington Beach Office & Showroom and the Newport Beach Showroom (scheduled to open in December 2026).
Duties and Responsibilities:
Responsible for appointment scheduling in an efficient and detailed manner for our Design Consultants.
Responsible for answering incoming phone calls and emails, addressing client needs.
Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with the accuracy of consultations being scheduled.
When in a showroom, serves as first contact to greet all clients who visit our showroom.
Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing the showroom.
May be assigned other administrative duties including online social media support, warranty, marketing/ trade packages, additional sales support (add-on orders), and/ or other clerical responsibilities unique to the showroom location or business needs.
Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.
Based on business size, may handle accounts receivable tasks
Qualifications:- 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment
- Associates Degree related to business administration / accounting from an accredited college or university preferred
- Calendar management / regional scheduling experience preferred
- Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
- Detail oriented, organized and time management skills
- Ability to provide an exceptional client experience aligned to the company values
- Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)
We are an equal opportunity employer. We E-Verify. All your information will be kept confidential according to EEO guidelines.
