Housing Certified Counselor

POSITION SUMMARY: Responsible for day-to-day client scheduling and delivery of home ownership counseling and education in credit counseling, financial capacity building, pre-purchase, delinquency, and foreclosure prevention counseling. Recruit program participants and assist with community resources and scheduling appointments. Assist with and facilitate on-site and off-site housing fairs and events. Provides clients with information on all aspects of homeownership from pre-purchasing requirements to foreclosure prevention and rental, with a heavy focus on financial coaching. Perform on-going case management to provide service and problem-solving assistance. Available to clients throughout the entire counseling process to address any problems and/or answer any questions. Maintains client files and program records according to all contractual and grant requirements. Create and ensure completion of a client’s file per organizational and HUD guidelines. Create an Action Plan that supports and builds client’s financial capacity and improves their housing status. Manage data integrity and governance in the Counselor MPACT PRO, Salesforce, and other required database systems. Build relationships with lenders, realtors, and other professionals to develop referral sources. Attends and participates in educational housing programs; maintains essential job skills and core competencies. Must be willing to attend 30 hours of continuing education towards recertification every 3 years. Must be willing to conduct workshops, seminars, and one-on-one coaching activities. Participate and facilitate group education workshops in accordance with U.S. HUD standards. (some evenings and Saturdays).Process and prepares timely reports on clients for periodic outcome reviews and program audits for ENH staff and funders as required. Attend and participate in required staff meetings. Performs other duties/special projects as assigned.occasional travels for outreach activities, training, and program registration events. We are looking for a candidate who has excellent communication skills, strong management skills that promote innovation, growth and retention, and ability to develop rapport with individuals across multi-cultural backgrounds and with Erie staff, community partner organizations, and members of the community

Requirements: A bachelor’s degree from an accredited college or university and/or a minimum of 2 to 4 years of equivalent experience and training in a related field. Certifications in foreclosure prevention, homeownership counseling, financial capability and rental housing counseling are a plus. Written and oral fluency in English and Spanish required. HUD Housing Counseling Certification- Certifications in the areas of Pre-Purchase Counseling and Homeownership Education is a PLUS.Proficiency in Microsoft Word, PowerPoint, Excel and database software applications. Exceptional attention to detail and data verification. Ability to work in a dynamic and fast-paced environment and execution of work with a sense of urgency. Accountability for work and have a high level of professional and personal integrity. Trustworthiness with knowledge of confidential client and funding information. Excellent oral and written communication skills. Demonstrate ability to collaborate and communicate effectively in a team setting. Ability and opportunity to work flexible hours. Access to transportation and ability to work Saturdays required. Demonstrated commitment to social justice and sensitivity to challenges of the immigrant community. The position requires acquiring HUD certification within 3 months after the hiring date.

Compensation range: $48,000 - $51,000 based on experience. The compensation range will go up to $51,000 after acquiring HUD certification Work / life integration: Generous paid time off(examples below for 40 hour employment)12 accrued sick days per year3 personal days Paid birthday off8 paid holidays, including Juneteenth In addition to above paid holidays, paid week off between Christmas Eve and New Year’s DayVacation: Year 1 = 8 daysYear 2 = 13 daysYear 3 + = 20 days Access to alternative and flexible work schedules and personal leave, where possible Two-weeks fully paid Parental Leave, for eligible employees Time off for school conferences and activities as well as bereavement leave Professional Development: Employer-sponsored learning and development programs Paid day off annually for personal professional development Tuition Assistance & Debt Relief Program, as budget allows Wellness support: Employee Assistance Program Union / Non ExemptErie Neighborhood House is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact us at hr@eriehouse.org.NO TELEPHONE CALLS PLEASE!MUST BE A MEMBER OF AFSCME OR JOIN AFTER 30 DAYSERIE NEIGHBORHOOD HOUSE IS AN EQUAL OPPORTUNITY EMPLOYERACCREDITED BY NAEYC & NATIONAL AFTER SCHOOL ASSOCIATIONRECOGNIZED BY DEPARTMENT OF JUSTICE; UNITED WAY MEMBER