Graphic Technical Coordinator
Location: Indianapolis, Indiana Duration: Full-time Permanent
Job Summary: Manage the Customer Graphical Technical Center (GTC) processes and Graphic Technician personnel to deliver high-quality products and services that drive customer success, while supporting site performance targets. This entry-level role offers growth potential for motivated individuals with a strong work ethic.
Key Responsibilities:
  • Achieve zero workplace injuries by maintaining a clean, organized environment using Lean manufacturing and 5S techniques; comply with all safety requirements, including monthly training and PPE usage.
  • Train Graphic Technicians on ink management procedures and on-press performance.
  • Maintain optimal inventory levels to support customer press schedules and meet Days on Hand targets.
  • Develop and maintain Standard Operating Procedures (SOPs) for ink weigh-up, dispensing, and blending to meet customer color and QC standards/specifications.
  • Perform color matching and maintain customer formulation files.
  • Create and execute plans to process press returns and obsolete materials, with proper record-keeping.
  • Ensure Graphic Technicians adhere to customer waste procedures.
  • Coordinate scheduling and assignments for GTC personnel to maintain ink-to-press service, while controlling overtime costs.
  • Provide technical support and troubleshoot customer press/ink-related issues.
  • Document and communicate technical issues to Technical Service Representatives.
  • Maintain an Action Register for customer/ink room process improvements.
  • Prepare accurate manufacturing and QC records, including production schedules, ink adjustments, press downtime, root cause analysis, and corrective actions.
  • Fill in for Graphic Technician duties as needed.
  • Manage Graphic Technician performance records, approve time cards, and recommend promotions/compensation increases.
  • Required Skills and Certifications:
  • Experience toning inks
  • Flexo printing experience
  • Color formulation and matching experience
  • Experience working with water-based inks
  • Supervisory Skills
  • Microsoft Office proficient or better
Experience and Qualifications: 2+ to 5 years of relevant experience
Seniority Level: Associate
Ideal Candidate: Ability to work 12-hour shifts and cover other shifts as needed. Works independently after training, sets priorities effectively. Strong work ethic and goal-oriented; entry-level with promotion potential.

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