Client Services Coordinator A corporate apartment is rented to an individual or company for a short-term length of time. Corporate apartments are utilized for various reasons, including relocation, temporary job assignments, individuals in between homes or that have been displaced from their homes due to natural disasters. Part of our vision to create an extraordinary experience and fulfilling the interim housing needs of our clients in Personalized, Innovative, and Dedicated way. CWS Corporate Housing offers comprehensive benefits (medical, dental, health savings account, 401(k), life insurance, Employee Assistance Program, Short-Term and Long-Term Disability), professional development, and a supportive environment. Paid holidays with your birthday as a holiday, fitness reimbursement, and so much more. Our unique BRIDGE program is designed to recognize volunteerism and encourage growth, leadership, creativity, and community involvement amongst our teams and to give back.
Responsibilities:- The position serves as a liaison between the client and the area markets in order to facilitate maintenance requests. This role also ensures adherence to the client service level agreements and overall customer satisfaction.
- Respond to all maintenance requests received from the markets, Client Services Specialists, or clients/guests
- Monitor the customer service portal for any new maintenance requests, follow up on pending requests to ensure completion of work orders, and communicate to the appropriate parties once the work order has been completed
- Respond to and mitigate customer complaints, concerns, and comments in a cordial and respectful way
- Respond to customer service issues with a sense of urgency, follow up with each issue, and prevent similar situations from arising to maintain the best solution for both the company and the client
- Recognize and follow the bed bug protocol, as appropriate
- Maintain customer inquiry records via the company databases
- Answer and respond to email communications and phone calls with a friendly and positive attitude
- Maintain and foster working relationships within CWS Corporate Leasing, LLC, external supply partners, and properties
- Act as a liaison between the area market, external supply partners, and internal team members.
- Complete timely and accurate data-entry into the company operating system and the company customer service database.
- Generate reports upon the request of the client services team and/or management.
- Assist client services team members with generating client specific reports, as requested
- Assist with the training and implementation of new processes and systems, as requested
- Other duties as assigned.
- Hours Worked: Monday-Friday: 8:30am-5:30pmEducation/Certification: High School diploma or GED or equivalent
- Experience Preferred: Background in customer service experience, property maintenance management, or in corporate housing is a plus. Computer proficient, particularly in Microsoft Outlook and Word, Smart phone technology.
- Requirement: Ability to pass background, drug and driving record check annually, as per company policy and guidelines. Must maintain a valid and unexpired driver's license that meets company driving standards and maintain current automobile insurance and registration.
CWS Corporate Housing is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
