Ocean Import Customer Service AgentAt RXO Freight Forwarding, we proactively manage the challenges of high-value, time-sensitive, and delicate shipments. Our commitment is honesty, integrity, great customer service, and no surprises. Our vision is to provide our team members with a fun, family-oriented, and rewarding work environment. We go out of our way to create an environment where your hard work is recognized and appreciated. We are results-based and not time-based, and all team members are self-managed. We are seeking an experienced Ocean Import Customer Service Agent to support the daily operations of our freight forwarding company in an in-office role based in Sterling, VA. This position is critical in supporting our government and commercial customers both domestically and abroad. The ideal candidate is detail-oriented, dependable, and comfortable managing multiple priorities in a fast-paced logistics environment. You will serve as a key point of coordination across all stakeholders, with key touchpoints of quoting, arranging, routing, tracking, costing, and rating shipments.
Key Responsibilities:- Providing superior service to all our clients, where our customers are never caught off guard
- Working in a very fast-paced environment. Our loyal customers appreciate our sense of urgency and our aggressiveness towards making sure their shipments are handled properly
- Working in ALL areas of the freight forwarding process
- Working with others on a team to accomplish a shared goal
- Applying comprehensive operational expertise spanning international and domestic freight, HazMat/DG handling, ITAR-controlled movements, and other specialized or high-risk logistics requests
- Taking initiative and ownership, making decisions, being proactive, and working with cross-functional teams to optimize solutions for stakeholders
Qualifications:- Minimum of 3 years of proven experience in international ocean freight handling FCL and LCL shipments, working with overseas customers, agents, and carriers to coordinate movements of import and export container business (Required)
- Understanding of and experience with the various carrier networks that support international, domestic, and multi-modal transportation globally (Required)
- Experience working within a Transportation Management System (TMS) (Required)
- Ability to work on multiple stages of shipments at one time — you may be quoting loads, operating shipments, and billing past movements all in the same day
- Experience providing timely communications to customers in a professional manner, typically within hours if not minutes of key milestones
- Close attention to detail, excellent verbal and written communication skills
- Proficient in MS Office Suite
- Breakbulk, out-of-gauge, RORO, or international air experience (Plus)
- Experience with hazmat, dangerous goods, or ITAR (Plus)
- Familiarity with shipping requirements for DOD, DOS, U.S. Government agencies, defense contractors, and related government programs (Plus)
- Key Traits of a Successful Candidate
- Creative problem solver who can follow established procedures while also thinking outside the box to navigate unique challenges and deliver effective outcomes
- Exceptional customer service with the desire to serve our clients in the best possible manner
- Ability to manage multiple tasks at once, juggling priorities that may shift throughout the day with urgency
- Strong execution and follow-through, and demonstrates ownership from start to finish, ensuring seamless handoffs that enable others to work efficiently and effectively
What We Offer:- Salary of $60,000–$75,000, commensurate with experience
- Full-time, in-office position, Monday through Friday, standard business hours.
- Full benefits package and PTOOn-call rotation once every 7–9 weeks (remote, with company-provided laptop and cell phone)A results-based work culture where your contributions are recognized and appreciated
- A fun, family-oriented team environment with strong leadership support
- LocationSterling, VA 20166
