Customer Service Representative We are looking for a Customer Service Representative to support daily service coordination and customer communication for a busy team. This long-term contract position is ideal for someone who is organized, responsive, and comfortable handling a high volume of service-related requests while keeping records accurate and up to date. The role will serve as a key point of contact for customers, technicians, and internal partners to help ensure appointments, documentation, and follow-up activities move forward smoothly.
Responsibilities:
Arrange service appointments for inspections, repairs, maintenance visits, and installations while aligning availability with customer needs and technician schedules.
Communicate with customers by phone and email to confirm requests, provide appointment updates, share estimated arrival times, and address scheduling adjustments.
Prepare, revise, and maintain work orders, service records, and related customer information with a high level of accuracy.
Assist with dispatch coordination by tracking technician assignments throughout the day and helping respond to schedule changes as they arise.
Enter service details, customer data, and status updates into company systems and databases in a timely manner.
Process and organize service-related paperwork, including contracts, reports, invoices, and supporting documentation.
Work closely with service managers, field technicians, and customers to help keep jobs on schedule and ensure timely completion.
Monitor outstanding service requests, follow up on unresolved items, and help close gaps in customer support needs.
Provide general administrative support such as filing, reporting, and business correspondence while maintaining well-organized records.
