Company Description:
Charleston Shoe Company is a women-owned footwear brand that reimagines shoes with versatile, comfortable, and stylish designs for everyday wear. Our “cobblestones to cocktails” brand, the company offers fun, comfortable and fashion forward curated designs suited for a wide range of occasions and lifestyles. With over 20 retail stores across the United States and a network of artisan cobblers in Mexico, Spain and Brazil, Charleston Shoe Company combines craftsmanship with modern design. The team operates in a lean, entrepreneurial, founder-driven environment focused on creating shoes for the contemporary customer and delivering a high-quality retail experience.
Role Description:
Our Sales and Operations Manager position is a full-time, on-site role based in our Palm Beach, Florida location. This position oversees daily store and operational activities, including sales performance, inventory management, and process improvement across key business functions. The role includes leading and coaching retail teams, monitoring customer service standards, and ensuring consistent, positive customer experiences. The manager will analyze sales and operational data, coordinate with cross-functional partners, and implement strategies to optimize store efficiency and revenue growth. This role also involves managing staffing schedules, supporting training initiatives, and maintaining alignment with brand guidelines and company goals.
Qualifications:
Strong Operations Management experience, including inventory control, workflow optimization, and store or retail operations oversight.
Demonstrated Analytical Skills to interpret sales reports, operational metrics, and customer data to inform decision-making.
Proven focus on Customer Satisfaction and Customer Service, with the ability to build loyal customer relationships and resolve issues effectively.
Excellent Communication skills for collaborating with team members, leadership, and cross-functional partners.
Experience in retail, fashion, or footwear industries is highly beneficial.
Leadership experience managing and developing teams in a high-energy, customer-facing environment.
Strong organizational skills and attention to detail, with the ability to prioritize in a fast-paced setting.
